CU*Answers, the 100% credit union owned CUSO, announced that their owners have been asking for a simple and easy workflow for verifying member’s photo IDs. “They asked and we listened,” said CU*Answers eDocument strategies team manager John Beauchamp. “With the 12.2 CU*BASE release, tellers can now capture a photo ID for a member with just…
Since CU*Answers introduced its new Report Scheduler tool to the CU*BASE® core processing platform earlier this year, credit unions have configured nearly 700 system and custom reports that generate automatically at the beginning of every month, ready for employees to review when they come in to work in the morning. This is an average of…
The credit union data processing system, CU*BASE, is incorporating a new online help system termed “Show Me the Steps”. According to CU*Answers, this feature is available with the 10.3 software release which became available to online processing credit unions October 17th. Self-processing credit unions are scheduled for release enhancements in November.
With the next set of software enhancements slated to be released to online clients May 16, CU*BASE users will have a new NSF/ANR Management Summary tool at their fingertips.
With the next set of software enhancements slated to be released to clients this month, CU*BASE users will now see a helpful message alerting member service staff when a phone transfer will exceed the number of transfers allowed by Reg. D requirements.
With the 10.0 CU*BASE Software Upgrade, CU*Answers clients will receive a new tool designed to assist them in updating memberships with an “unknown” gender designation.
According to the CU*BASE 10.0 Software Upgrade Release document, CU*Answers programmers have been hard at work not only adding visual enhancements to frequently used screens, but creating a series of teller posting aids and shortcuts making the special features stand out.
CU*Answers continues to make it easier for credit union staff to perform due diligence in member verification. With its recent 10.0 CU*BASE Software Upgrade, a new Photo ID Indicator will tell credit union staff whether a member has a photo ID on file while servicing the member. Additionally, to help emphasize the importance for staff…
CU*Answers has recently published the details of its 10.0 CU*BASE Software Upgrade, and with it comes a slew of changes to impact frequently-used Phone Operator and Inquiry Screens. According to the CUSO, this release includes a huge revamp of several frequently used screens, which leverage the larger screen size changes made during the 2008-2009 GOLD…
CU*Answers recently announced on its website that it will host a 3rd Quarter Roundtable event focusing on credit union methods, best practices, and other intricacies focusing on member delinquencies.