eDOC spreads hope to their community

eDOC Innovations staff members once again celebrated their commitment to the credit union cooperative principles through community outreach this holiday season by delivering a donation of 150 lbs. of various food items to their local food shelf HOPE (Helping Overcome Poverty’s Effects) and adopting a local family in need to make their holiday a joyful […]

CU*Answers to host Get Connected session with Jeff Miller

CU*Answers, the 100% credit union-owned data processing CUSO, is holding a Get Connected series with Jeff Miller, business development manager with the OpsEngine team. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions will introduce participants to CU*Answers Management Services and the […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]

CU*Answers launches multi-year marketplace expansion strategy

On January 1st, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, launched a multi-year business development initiative designed to drive awareness of its products, services and business model in more credit union communities across the country. Scott Collins, EVP of national sales and marketplace development for CU*Answers, will be leading this effort. Collins noted: “One of […]

CU*Answers surpasses 100,000 MACO users, providing multiple mobile app authentication options

CU*Answers, the 100% credit union-owned data processing CUSO, has surpassed 100,000 Multiple Authentication Convenience Options users, ending the 2018 calendar year. MACO, first launched in February 2018, is an add on feature to the CU*Answers mobile app that offers biometric authentication through voice recognition, PIN entry, fingerprint verification, and facial recognition. “It has been a […]

Routt Federal Credit Union converts to CU*NorthWest

Liberty Lake-based core data processor, CU*NorthWest, announced that Routt FCU of Steamboat Springs, CO successfully converted to the CU*BASE® data processing system in December. The credit union represents 650 members and $5.2 million in assets. Routt FCU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 Online Banking, […]

CU*Answers adds 1st Community FCU as newest CUSO owner

CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that San Angelo, Texas-based 1st Community Federal Credit Union became its 136th equal owner on December 31st. By securing an ownership block of shares, 1st Community FCU became the eleventh credit union to become an owner during the 2018 calendar year and the second Texas-based credit union […]

Xtend Contact Center announces record volumes

Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018.  Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions. “We believe that our growing volumes and partner credit union list is a result of […]

Lighthouse Community Credit Union converts to CU*NorthWest

Liberty Lake-based core data processor, CU*NorthWest, announced that Lighthouse Community Credit Union of Vancouver, WA successfully converted to the CU*BASE® data processing system. The credit union represents 1,800 members and $12.7 million in assets. Lighthouse Community CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 Online Banking, […]

Xtend announces record setting year and newest credit union owner, Lenco Credit Union

In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing […]