Great Meadow Federal Credit Union, based in Granville, NY, has selected eDOC Innovations to be their full document imaging provider. With eDOC’s comprehensive digital transaction management solution Great Meadow FCU will not only be taking advantage of the robust eDOC platform, they will also be utilizing a recently enhanced integration built between eDOC and the…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education Team will add another client services representative to the team. Jaclyn McDonald, formerly with Client Services & Education as receptionist/administrative assistant, will join the team as a full representative. The Client Services and Education team has also hired Danata Paulino as…
Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, recently published a free book of their Data Fact projects executed in 2019. Data Fact projects are quick and simple data points researched from a credit union’s available data and delivered to them via email from Asterisk Intelligence (AI). The team selects a different…
The Communications team of the cooperative CUSO, Xtend, works hard to drive credit union awareness and marketing initiatives to member inboxes for their client network. Year to date the Xtend Communications team has delivered over eight million emails to member inboxes. The delivery of emails has increased by one million compared to 2018 numbers for…
In September 2019, First Financial CU engaged with the Earnings Edge team of CUSO partner CU*Answers for CFO/back office consulting services to provide software training and policy guidance to their new CFO and accounting manager. The engagement provided the credit union with deeper insight into various accounting software tools to help create efficiencies within the…
eDOC Innovations, a CUSO specializing in mobile enterprise digital transaction management solutions, is pleased to announce their new partnership with Rate Reset, the industry’s leading provider of award winning, reset, recapture, pre-approval new loan and CD digital solutions, known as KNOCK KNOCK. A two-time winner of NACUSO Next Big Idea Contest, Rate Reset, provides credit…
Rocket Federal Credit Union (McGregor, TX) will be converting to CU*Answers Item Processing for their member check processing at the end of this month. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s…
New regulations required by the Federal Reserve Bank took effect Friday, September 20. The changes require that ACH items included in the 12:00 pm ET file from the FRB have any same-day credits (transactions with the current day’s effective date) included in the file posted by 1:30 pm ET. CU*Answers began preparations for these changes…
Throughout 2019, Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, has worked diligently to expose operational data, insights, and data driven strategies to larger and more diverse audiences of credit union stakeholders. Recent analytical enhancements have integrated Analytics Booth operational Powerlines and Web Dashboards with key CU*BASE® features giving everyday users easy…
Next month CU*Answers will launch a development project that will add complex password requirements for user accounts in CU*BASE. Data security is an ever-evolving challenge and protecting member data is a priority for CU*Answers. This project expands the password complexity requirements for user accounts in CU*BASE, which will now include additional characters, case sensitivity, special…