Xtend launches social media management service

Xtend, a Grand Rapids, Michigan-based Credit Union Service Organization, has announced the launch of its social media management service on May 4, 2020. Social Media Management will allow credit unions to connect their Facebook, Twitter, and Instagram accounts in one single-sign on portal. This portal provides various features like post scheduling calendars, social listening tools, […]

Xtend promotes staff members to new vice president roles

Xtend, a Grand Rapids-based CUSO, recently announced the creation of two new positions for the organization: Vice President of Accounting and Vice President of Business Development. Danielle O’Connor, an eleven-year veteran of the CUSO, has been promoted to the role of VP of Accounting. O’Connor started her career at Xtend as a bookkeeper and has […]

Xtend welcomes Carma Peters as new board chairperson

The board of directors for Xtend, the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has appointed Carma Peters to a two-year term as board chair. Peters is the president and CEO of Pontiac, Michigan-based Michigan Legacy Credit Union and has been serving on the Xtend Board of Directors since June 2014. The change comes after Mark […]

Xtend announces record numbers for fifth consecutive year

In a letter to stockowners last week, Xtend, a Grand Rapids, MI-based CUSO with 80 credit union and CUSO owners, announced its 2019 fiscal year reached record numbers. The CUSO sets annual goals for its stockowners, stressing the importance of putting the owners first. This year, the firm announced another year of increased dividends to […]

Xtend launches new Contact Center AI initiative

Xtend, a Grand Rapids, MI-based CUSO, announced its new AI program focused on internal Contact Center learning. The program has already earned out for the shared resources CUSO. Xtend added an AI focus in the Contact Center in 2018, and has since utilized learning initiatives to drive volumes, adapt training and education programs and structure […]

Union Pacific Streamliner FCU converts to CU*BASE® with the help of Xtend

Union Pacific Streamliner Federal Credit Union, based in Omaha, Nebraska, converted to CU*BASE in August. Union Pacific Streamliner has one location and a membership base of 3,700. Xtend assisted their membership through the conversion process and since then has integrated into many aspects of the member experience with continued Branch XT and WebChat support. Xtend’s […]

Xtend Communications reaching more members than ever before

The Communications team of the cooperative CUSO, Xtend, works hard to drive credit union awareness and marketing initiatives to member inboxes for their client network. Year to date the Xtend Communications team has delivered over eight million emails to member inboxes. The delivery of emails has increased by one million compared to 2018 numbers for […]