The Xtend Communications team is pleased to announce a new look to their existing Member Reach Library of emails. The refresh incorporates the most recent email marketing and communication trends with the same topics and points of outreach available to all Xtend Member Reach clients today while allowing for better viewing on most devices. “Helping…
Xtend, Inc., a Credit Union Service Organization (CUSO) located in Grand Rapids, MI, implemented Zendesk, a customer service and support portal, in 2023 with the goal to better serve its network credit unions through organized and streamlined communication strategies. Kimberley Rawl, Xtend’s People Operations and Processing Systems Manager commented that, “The transition from Outlook to…
This year, Xtend Data Analytics has launched a new educational course via the CU*Answers University Course program to walk credit union clients through an entire marketing flow in CU*BASE. Through university course 4.10 – Introduction to CU*BASE Sales and Marketing Tools, Data Analytics walks clients through using dashboards to build target audience lists, using various…
Xtend Data Analytics has upgraded their use of survey communications to include “integrated surveys” within all their survey programs in 2024. Integrated surveys are a way to avoid forcing members to click on a link and fill out a survey in a separate landing page from the communication sent. When surveys are integrated, members can…
Xtend Data Analytics introduced a new product at the Xtend Leadership Conference on June 25, 2024: the Social Media Scorecard. This new product will allow credit unions using Xtend’s Social Cloud platform to analyze their social media data, share the results of their social media marketing with their teams, and form better decisions for future…
Selected for an outstanding commitment to cooperation and collaboration, Michigan Legacy Credit Union is proud to announce it has been awarded Xtend’s 2024 Randy Karnes Credit Union Collaboration of the Year Award. This prestigious award, created in 2022 by the Xtend board of directors to honor retiring CU*Answers CEO Randy Karnes, celebrates a credit union…
Xtend, a collaborative CUSO comprised of 103 cooperatives, held its annual meeting to elect two new board members. This year, two seats were open for election. Five candidates lobbied for the two open seats, and Xtend owners reappointed Jim Miles of MyUSA Credit Union for a second term. Heidi Hunt, CEO of Community West Credit…
Xtend, Inc., a leading provider of contact center solutions, today announced a partnership with Magic-Wrighter, a provider of payment solutions software. Under the partnership, Xtend will use Magic-Wrighter’s Loan Pay Xpress tool to take payments over the phone for credit unions. Loan Pay Xpress is a cloud-based solution that allows credit unions to accept payments…
Xtend, a multi-services CUSO based in Grand Rapids, has begun to publish a series of articles that will address possible strategies and tactics that credit unions can adopt as alternatives to merger. Xtend has studied over 200 NCUA merger applications submitted by credit unions between October 2021 and October 2022. In compiling the information contained…
Xtend Data Analytics launched Losing the Love for MyUSA Credit Union, making this Xtend’s second Losing the Love onboarding in 2023. The Losing the Love program has recently undergone a systemic makeover, with the Data Analytics team redesigning 80% of the target audiences they use to contact members who are disengaging from services and products…