CU*Answers, the West Michigan-based cooperative CUSO, states Clients are endorsing their new Trainer program. Ryan Yonts, of Notre Dame FCU stated “Repetition is key. With the CU*BASE® Custom Certified Trainer Program, we were trained on the pertinent information, then given the opportunity to train that information back to our fellow trainers, as well as CU*Answers…
Starting next week, CU*Answers, the West Michigan-based core processing CUSO, will begin offering an automated consumer loan skip-pay program. The new feature eliminates most of the manual processing credit unions do today for member-elected consumer loan skip-pay programs. Credit Unions commonly offer skip-pay programs during December and January. This allows a member to elect to…
CU*Answers, the West Michigan-based cooperative CUSO, announced that they have just completed their second round of their new Custom Certified Trainer program for Citizens First Credit Union in Oshkosh, WI to prepare their staff for their upcoming conversion to the CU*BASE® software platform in November, 2014. Pauline VanZalen, Manager of the CU*Answers Client Services and…
The Conversion Team and several new clients of CU*Answers, the West Michigan-based cooperative CUSO, have endorsed the new CU*BASE® Custom Certified Trainer Program. Martha Anderson, VP of CU*Answers Delivery Services, states “Notre Dame Federal Credit Union acted as a beta site for our CU*BASE Custom Certified Trainer Program. Their four corporate trainers were engaged and…
The Production Operations Team of CU*Answers, the 100% credit union-owned CUSO, announced that they have finished compiling the processing stats for fiscal year 2014 which ended September 30, 2014. For the year, over 900,000 manual processes were handled across three shifts resulting in over 15 million completed jobs for CU*Answers online CU*BASE® clients.
CU*Answers, data processor to nearly 200 credit unions nationwide, recently announced the upcoming security upgrade it will perform in its online banking site, It’s Me 247. The upgrade, which is scheduled for November 18, comes in the wake of recent news in the security community that security certificates that use SHA-1 encryption are at risk…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that they have appointed Mary VanAntwerp as Vice President of Quality Control. VanAntwerp previously served as Quality Control Manager since joining the firm in 2003. “Mary has demonstrated strong leadership skills, dedication, tenacity, and attention to detail, during her tenure and has earned this Vice President…
David Wordhouse, VP of Network Technologies, participated in an executive technology round table event hosted by the West Michigan Cisco Users Group, at Davenport University on October 29th. Also participating on the panel were the CIO of Davenport University and the CIO of Amway North America. In attendance were about 100 technology professionals and students.…
CU*Answers, the 100% credit union-owned CUSO, has been busy with preparations for this year’s 2014 CEO Strategies Week. CEO Strategies is a week-long event for credit union CEOs held from November 3-7, 2014. The CUSO will host two identical sessions of CEO School and a Collaboration Workshop at their Grand Rapids location. Wednesday, November 5th…
CU*Answers, the West-Michigan based cooperative CUSO, announced that their 2015 Education Catalog is complete and has been mailed to their clients. CU*Answers strives to deliver the annual catalog prior to the beginning of each calendar year to allow their clients ample time to design their own annual training program based on the offerings in the…