On November 5, 2014, CU*Answers, a 100% credit union-owned CUSO, completed a disaster recovery test of the Electronic Check Processing (ECP) environment that serves 75 client credit unions processing nearly 1 million checks monthly. Annual testing is performed to validate documented recovery procedures and to confirm the capabilities of the continuity and recovery strategies implemented.…
On November 11, 2014, CU*Answers, a 100% credit union-owned CUSO, reached another milestone in an effort to improve availability of its third-party EFT vendor services network by upgrading data communications connectivity for member credit unions serviced by Vantiv. As part of a major project to migrate each key ATM/Debit and Credit Card vendor into a…
Over the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, experienced a continued high demand for its compliance monitoring services. Since January of 2014, Xtend’s AuditLink support business unit saw its client base increase by more than eighteen (18) percent. Xtend President Scott Collins noted, “Our compliance monitoring service is a three-way…
Greensboro Municipal Credit Union, based in Greensboro, NC has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified…
CU*Answers, a 100% credit union-owned CUSO, held their annual 2014 “CEO Strategies Week” conference last week in Grand Rapids, Michigan. CEOs from 61 credit unions from across the country gathered for three days of collaboration, learning, and direct peer interactions aimed specifically at credit union CEOs. The week includes a half-day CEO Collaboration Workshop, where…
The Lender*VP team at CU*Answers, the 100% credit union-owned cooperative CUSO, has responded to the requests of their clients and are now offering recurring credit score soft pulls. Lender*VP has partnered with Columbus, Ohio based CBCInnovis to create a seamless process for their clients. Negotiations are underway with other major credit bureaus to satisfy the…
CU*Answers, data processor to nearly 200 credit unions nationwide, announced the winners of their first Cost of Compliance contest at its recent CEO Strategies Conference. Contest participants were tasked to create a template that provides a standard way of accounting for an institution’s overall costs associated with compliance related activities. “Nine credit unions participated in…
CU*Answers, the West Michigan-based cooperative CUSO, states Clients are endorsing their new Trainer program. Ryan Yonts, of Notre Dame FCU stated “Repetition is key. With the CU*BASE® Custom Certified Trainer Program, we were trained on the pertinent information, then given the opportunity to train that information back to our fellow trainers, as well as CU*Answers…
Starting next week, CU*Answers, the West Michigan-based core processing CUSO, will begin offering an automated consumer loan skip-pay program. The new feature eliminates most of the manual processing credit unions do today for member-elected consumer loan skip-pay programs. Credit Unions commonly offer skip-pay programs during December and January. This allows a member to elect to…
CU*Answers, the West Michigan-based cooperative CUSO, announced that they have just completed their second round of their new Custom Certified Trainer program for Citizens First Credit Union in Oshkosh, WI to prepare their staff for their upcoming conversion to the CU*BASE® software platform in November, 2014. Pauline VanZalen, Manager of the CU*Answers Client Services and…