CU*Answers is excited to announce that it has partnered with and completed its first credit card conversion to the First Data platform. CU*Answers rolled out the partnership with First Data in April 2019. The online credit card platform is equipped with many product features that members will greatly appreciate. Credit unions will also benefit from
The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they
CU*Answers, the 100% credit union owned CUSO, located in Grand Rapids, MI, is gearing up for its annual Leadership Conference June 18–20. This year’s “Unique, not Original” themed Leadership Conference is designed for CEOs and senior credit union leaders from all CU*BASE® clients. The conference provides a unique opportunity to get together with peers and
CU*Answers, the 100% credit-union owned cooperative CUSO, recently held a Collections Roundtable Recap on Tuesday, May 21. The Roundtable Recap web conference reviewed hot topics discussed at the most recent Collections Roundtable held previously on May 7th. The training event offered an open discussion on collections laws, internal procedures, and CU*BASE® collections tools. To learn
CU*Answers, headquartered in Grand Rapids, MI, hosted their monthly webinar series, Get Connected, with the Esteban Camargo, Manager of Communications and Content Marketing. Esteban joined Julie Gessner to discuss Esteban’s role at CU*Answers as well as the marketing and communications solutions that CU*Answers can offer your credit union. If you missed the session, a video
CU*Answers, the 100% credit-union owned core data processor, returned this year to the CONNECT 2019 Annual Convention & Expo hosted by the Pennsylvania Credit Union Association. The event was held at the Hershey Lodge May 15-17 in Hershey, Pennsylvania. CU*Answers reached out to all credit unions attending and invited them to stop by their table
CU*Answers, the 100% credit union-owned data processing CUSO, based out of Grand Rapids, MI, held its latest Dashboard Dives session on Thursday, May 23. Attendees joined the Asterisk Intelligence team as they reviewed CU*BASE® tool #1315, Where Your Members Call. This Dashboard Dive reviewed how the tool can be used to analyze call center activity and
Farm Bureau Family Credit Union, in Lancing, Michigan recently updated their website. The new site has a clean uncluttered design, improved functionality and enhanced rich content. Additionally, the site includes new featured rates, a direct login widget, and integrated site search. This new website greatly improves member experience by providing a modern website that will
CU*Answers, the 100% credit union-owned data processing CUSO, held a Get Connected series with Ken Vaughn, VP of Mobile Technologies Group Product Design and Business Development. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions introduce participants to CU*Answers Management Services and the
The CU*BASE® Custom Training Edition (CTE) is a newer alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. “In April 2019, TruChoice Federal Credit Union became the first CU*BASE client to implement a Custom Training Edition (CTE) within just 30-60 days after their core conversion,” states Kasey