CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Hyosung 7800 Series AT family. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond typical ATM capabilities due to the integration with the CU*BASE core processing product. Members will be able to perform transfers, make payments and even take an advance on a line of credit.
Rick Preble, CEO of RVA Financial, shared: “We are always looking at how to best serve our membership. The ITM integration will extend service hours and make banking more convenient for our members. By allowing members to self-serve on our ITM with this advanced set of features made possible through core integration, we free up resources on the teller line which we can repurpose for member interactions focused on deepening relationships. Simply put, it’s a more efficient business model that leads to better member service and better use of our members’ resources.” This integration is targeted for release in May of 2020.
About Nautilus Hyosung America
Hyosung is North American subsidiary of South Korea-based Hyosung, Inc., a global leader in providing ATMs to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has become the largest provider of ATMs in the United States. For more information about our products please visit hyosungamericas.com