The 2019 second quarter collections roundtable session offered by CU*Answers was another hit. Now offering a morning and afternoon session, over 60 people were in attendance. The splitting of the sessions resulted in a larger overall attendance and more engaged small group conversations in the sessions. “We utilize a very open forum when attending this…
In efforts to improve the quality of life for people in their community, eDOC Innovations’ 4th Annual Step Challenge, No Lazy Days in May, raised $700 for the Vermont Community Foundation by walking more than 9.3 million steps (about 4,655 miles). As in the past, staff from both eDOC Innovations and CU*Answers joined together to…
CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2019 mobile banking contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…
Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…
Bluegrass Community Federal Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247 Online Banking. The credit union has…
For many years CU*Answers has acknowledged individuals through its Leadership Award program, recognizing employees for going above and beyond their job and for demonstrating outstanding leadership skills. CU*Answers’ newest award recipient, Samantha Seume, is a programmer/analyst and has been an outstanding employee for the CUSO for 13 years. “Here at CU*Answers we have many individuals…
CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Hyosung 7800 Series AT family. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond…
CU*Answers is introducing a new feature to its text banking platform. In the first major text banking enhancement since the introduction of text banking, CU*Answers happily presents text banking transfers. Once turned on, members can create custom transfer codes to move their funds between suffixes quickly and easily, all without logging in to online banking…
CU*Answers credit unions can now allow members to make principal-only payments to their loans via It’s Me 247. When the member makes a transfer in desktop or mobile banking, assuming their loan is not delinquent, they will see a new checkbox allowing them to apply the entire transfer amount directly to the loan’s principal. Instructions also…