Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…
Bluegrass Community Federal Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247 Online Banking. The credit union has…
For many years CU*Answers has acknowledged individuals through its Leadership Award program, recognizing employees for going above and beyond their job and for demonstrating outstanding leadership skills. CU*Answers’ newest award recipient, Samantha Seume, is a programmer/analyst and has been an outstanding employee for the CUSO for 13 years. “Here at CU*Answers we have many individuals…
CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Hyosung 7800 Series AT family. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond…
CU*Answers is introducing a new feature to its text banking platform. In the first major text banking enhancement since the introduction of text banking, CU*Answers happily presents text banking transfers. Once turned on, members can create custom transfer codes to move their funds between suffixes quickly and easily, all without logging in to online banking…
CU*Answers credit unions can now allow members to make principal-only payments to their loans via It’s Me 247. When the member makes a transfer in desktop or mobile banking, assuming their loan is not delinquent, they will see a new checkbox allowing them to apply the entire transfer amount directly to the loan’s principal. Instructions also…
Credit unions typically have membership types that they want to restrict from opening certain types of accounts. Now CU*Answers credit unions have the option to add these restrictions by membership designation. For example, restricting business accounts from opening accounts meant for individual members, such as IRAs. This new feature is added with the CUSO’s newest…
Currently CU*Answers Item Processing clients can view checks from a button on the Timeout window of the CUSO’s core processing platform, CU*BASE®. With the new CU*Answers 19.05 release there is access right from Phone Operator and Inquiry screens. Now if there is a question about the contents of a check, the answer is just a…
Liberty Lake-based core data processor, CU*NorthWest, announced that My Credit Union of Redwood City, CA successfully converted to the CU*BASE® data processing system. The credit union represents 3,114 members and $32.1 million in assets. My CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 online and mobile banking,…
CU*Answers is proud to announce its newest feature functionality: rewarding members purchases with the new credit card cash back reward program. CU*Answers credit unions can develop a program that reviews members’ credit card purchases each month and following the parameters they configure, reward members with a percentage cash back, posted as a credit on their…