The Client Services and Education team hit the ground running starting in January of this year as they expanded their support hours for clients from coast to coast. So far this year the team has provided pre-conversion training to five credit unions who have joined the CU*Answers network—roughly 560 hours total over 14 weeks! Stephanie
CU*Answers, the 100% credit union-owned data processing CUSO, recently encouraged credit unions to order a lending scorecard. Credit unions can enhance their periodic reporting packets with a Lending Scorecard, brought to you by the Asterisk Intelligence team. Gain insights into portfolio balances, product participation, credit history, membership demographics, and more – all in a single report. Reports
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, joined hundreds of credit union executives and volunteers at the Cornerstone Credit Union League Conference in Austin, TX. It was the first time that the CUSO participated in the event, but, according to Executive Vice President of National Sales and Marketplace Development Scott Collins, “it was the first
CU*Answers, the 100% credit union-owned cooperative CUSO, announced that Cheboygan, Michigan-based Straits Area Federal Credit Union has become its 137th owner. Straits Area FCU became the CUSO’s first credit union investor in 2019 and the 67th Michigan-based credit union to join its ownership ranks as an equal owner of the 49-year old cooperative. Scott Collins,
AuditLink, the audit and compliance division of CU*Answers, hosted its fifth annual Conversations on Compliance event. Over fifty attendees were on site at the CUSO’s Grand Rapids, Michigan headquarters, coming from all over the country to learn about current topics related to compliance. The day’s agenda included presentations by AuditLink Manager Jim Vilker on de-risking
Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their fourth data analytics educational event named Asterisk Intelligence Week. The 4-day event held mid-May was attended by 30 individuals from credit unions across the United States, all users of the CU*BASE® core processing software offered by CU*Answers. All sessions were free to attend
First Class Community Credit Union, in Des Moines, Iowa, recently launched a new website. The new design is responsive and has many great features such as featured rates, an alert bar, events calendar, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, attended the Mountain West Credit Union Association annual meeting for the first time in late April. The event, which was held in Scottsdale, Arizona, provided an excellent backdrop to network with credit union leaders. Scott Collins, EVP of National Sales and Marketplace Relationships for the CUSO said: “We
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, kicked off the final phase in the planning process for deploying new IBM server technology this summer. The servers, which will be driven by IBM’s newest chip technology – POWER9 – will be deployed in the CUSO’s Kentwood, Michigan production facility and its Yankton, South Dakota business continuity
On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in