West Michigan-based cooperative CUSO, CU*Answers, recently hosted a regional Salesforce.com user meeting. Salesforce.com is a cloud-based customer relationship management tool that many companies utilize for various parts of their organizations. Representatives from the company, programmers and users attended from over ten different businesses. “As users of Salesforce.com ourselves, this is a fantastic opportunity for companies…
CU*Answers, the 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, held its March “Tricks of the Trade” webinar for credit unions utilizing its CU*BASE® core data processing system which focused on an in-depth look at documentation related to Automated CTR Uploads to FinCEN. The training session also showed credit unions where they can…
CU*Answers, credit union-owned core processor, is gearing up for the 2014 credit union tradeshow season. The CUSO will launch their campaign by attending the 84th Annual Illinois Credit Union League event on April 3-4. There are over 300 credit unions in the state of Illinois, with expected attendance in excess of 750 credit union industry…
CU*SOUTH, a Credit Union Service Organization, is introducing a new position – CUSO Development Manager – to help credit unions manage their technology and managed services partnerships. Callie Combs, who is no stranger to the CU*SOUTH team, will fill the role, which combines both brand and relationship management. “CU*SOUTH is honored to welcome back Callie…
Imagine if each time an employee consults with a member, they could review a list of the decisions that member has already made regarding a specific product or service. For example, have they applied for a credit card? Have they received a debit card application or an e-statement brochure? Do you find that members were…
CU*Answers, the 100% credit union-owned cooperative based in Grand Rapids, Michigan understands just how hard it is to maintain early stage collections efforts in the credit union environment. That is why Lender*VP, a CU*Answers Managed Services division, has established collections services. Breaking a common myth that collections departments are like what we see in Hollywood,…
Today, organizations want an instant look at where they are throughout the month in relationship to their goals and where they hope to end up. In the past, credit unions would run a report at the beginning of the month to look at the events of the past. That is why CU*Answers, the 100% credit…
CU*Answers announced that its Mid-Year CEO School event successfully concluded on March 19, 2014 at its Grand Rapids corporate location for credit unions utilizing its CU*BASE® processing system. A CU*Answers spokesperson said the unique education opportunity works in tandem with its popular CEO Strategies Week, which is offered annually in November for over 100 credit…
During the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced significant growth across all of its shared resources brands. The CUSO reported that since the end of February 2013, its Xtension (contact center), SRS (back office support), Member Reach (e-communication), compliance monitoring and loan servicing businesses had all recorded double-digit…
In light of the recent NCUA notification that fines for late submissions of the quarterly Call Report were imminent, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, and its fellow CUSOs in the cuasterisk.com network embarked on an awareness campaign to help ensure its credit union customer-owners were making timely reports. The campaign consisted…