Imagine if each time an employee consults with a member, they could review a list of the decisions that member has already made regarding a specific product or service. For example, have they applied for a credit card? Have they received a debit card application or an e-statement brochure? Do you find that members were…
CU*Answers, the 100% credit union-owned cooperative based in Grand Rapids, Michigan understands just how hard it is to maintain early stage collections efforts in the credit union environment. That is why Lender*VP, a CU*Answers Managed Services division, has established collections services. Breaking a common myth that collections departments are like what we see in Hollywood,…
Today, organizations want an instant look at where they are throughout the month in relationship to their goals and where they hope to end up. In the past, credit unions would run a report at the beginning of the month to look at the events of the past. That is why CU*Answers, the 100% credit…
CU*Answers announced that its Mid-Year CEO School event successfully concluded on March 19, 2014 at its Grand Rapids corporate location for credit unions utilizing its CU*BASE® processing system. A CU*Answers spokesperson said the unique education opportunity works in tandem with its popular CEO Strategies Week, which is offered annually in November for over 100 credit…
During the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced significant growth across all of its shared resources brands. The CUSO reported that since the end of February 2013, its Xtension (contact center), SRS (back office support), Member Reach (e-communication), compliance monitoring and loan servicing businesses had all recorded double-digit…
In light of the recent NCUA notification that fines for late submissions of the quarterly Call Report were imminent, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, and its fellow CUSOs in the cuasterisk.com network embarked on an awareness campaign to help ensure its credit union customer-owners were making timely reports. The campaign consisted…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO that has sent hundreds of thousands of e-statement notifications to members via its Member Reach service over the past seven years, recently announced an enhancement that leverages hyper-text markup language (HTML) functionality to the member messages. The new functionality not only adds marketing flair to the…
With over 8 years of experience converting credit unions to CU*BASE®, Lavenda Jones joins CU*SOUTH, a Credit Union Service Organization, and adds her personal, client-focused approach to what can often seem like a data-dominated conversion process. CU*SOUTH is proud to continually expand and meet additional demand from credit unions eager to upgrade their outdated core…
CU*SOUTH is pleased to welcome another outstanding credit union to the CU*BASE® GOLD system. With a conversion scheduled for summer 2014, CU*SOUTH and Louisiana Central Credit Union are already busy planning this exciting transition. Located less than 10 miles from New Orleans in Harahan, a bustling suburb of the Big Easy, Louisiana Central CU serves…
CU*Answers reports that they have officially launched the beta-test period for their File Expansion Project (FEP), which expands balances and other fields in key database files in the CU*BASE® core processing software to allow credit unions to book loans and other accounts with balances upwards of $999 million. With well over 40,000 man-hours in development…