CU*Answers completes disaster recovery test of ItsMe247.com

CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com member online banking application on Wednesday, September 9. During the test, the web and mobile applications were moved to a CU*Answers’ backup data center and live traffic was served from this location for the 3-hour duration of the test in […]

CU*Answers Network Services seeing dividends from paid internship program

CU*Answers Network Services, a division of cooperative CUSO CU*Answers, continues its successful paid internship program. The experience benefits individuals looking to test the waters of a technology career and the CUSO’s Client Support and Operations team. Interns configure client workstations, core product update devices, and assist with daily processes, communication, and organization of the lab. […]

CU*Answers improving its mobile app member authentication infrastructure

CU*Answers Network Services (CNS) is pleased to announce that significant upgrades are underway on its MACO infrastructure. Multiple Authentication Convenience Options (MACO) provides members with the ability to access the credit union’s mobile app using username/password, facial recognition, PIN, fingerprint, and voice. The new infrastructure will provide an immediate boost in processing capacity and set […]

Shoreline Credit Union chooses CNS Complete Care

CU*Answers Network Services (CNS) is pleased to announce that Shoreline Credit Union, in Two Rivers, WI, has joined a group of over 100 other credit unions managed by CNS Complete Care. “I will admit we switched for two main reasons,” said Nathan Grossenbach, President/CEO of Shoreline Credit Union, “The first was a significant price reduction […]

CU*Answers completes IBM system upgrades across network

CU*Answers, the West Michigan-based core data processor, recently completed all 2020 scheduled IBM Power i hardware and software upgrades across all partner and client self-processing networks. Upgrades included installing nine new machines and upgrading to IBM’s v7.3 operating system across the network. The work represents hundreds of hours of planning and execution and will position […]

AdvantageCIO introduces new managed vulnerability service

AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help […]

CU*Answers Network Services rolls annual tune up service into Complete Care

CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance […]

AdvantageCIO introduces new vCIO services package

AdvantageCIO is pleased to announce a new bundled offering, Virtual CIO services. AdvantageCIO uses proven technical leaders with decades of collective experience to provide technical leadership consulting services to firms seeking to squeeze maximum return from ever shrinking budgets. Experts offer a unique blend of technical and business experience and understand how to align IT […]

Allegius Credit Union chooses CNS Complete Care

CU*Answers Network Services (CNS) is recently announced that Allegius Credit Union, in Burns Harbor, Indiana will be joining over 100 other credit unions managed by CNS Complete Care. “We’re very happy to win the business and partner with Allegius Credit Union on their technology initiatives,” said Matt Sawtell, CU*Answers VP of Managed Technology Services. “Through […]

CU*Answers Network Services to add unlimited support for all Complete Care clients

CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block […]