CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, capped a busy year of core server technology deployments by completing two final 2014 projects recently. Both projects—a production and backup server implementation at Appleton, Wisconsin-based Prospera Credit Union and a production server replacement at Farmington, Utah-based Horizon Federal Credit Union—deployed new IBM i server technology that powers…
In an email communication from President Scott Collins to its eighty-three (83) owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has issued its third stock dividend in four years following its 2014 fiscal performance. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year…
CU*Answers, a 100% credit union-owned core processor to nearly 200 credit unions nationwide, announced their second Cost of Compliance Contest will officially begin on January 1, 2015. The initial contest was held earlier in 2014 and set credit unions with the task of creating a template for measuring expenses related to compliance. Sponsored by its…
After working in the credit union world for 40 years, Melinda Haehnel, announced she will retire from CU*Answers, the core processing CUSO, on December 19, 2014. “It has been an honor and privilege to be a member of the CU*Answers community. Over the last fourteen years I have learned so much about the power and…
Credit union will be gathering at CU*Answers on February 25th for the West Michigan-based CUSO’s first ever Data Investment Symposium. Industry leaders committed to investing in and embracing new data tactics will meet to explore new and existing data management features in the CU*BASE® core platform and external data warehouses. “Credit unions are still honing…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that it has completed the largest credit card conversion to the core platform CU*BASE® to date. This successful conversion included over nineteen thousand credit card loans. “The CU*BASE online credit card program is very popular and has several benefits to the credit unions as well…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In November, FraudNet…
A new brand, OpsEngine, was formally introduced when CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, released its 2015 In-House Pricing Guide to its self-processing customer-owners recently. The suite of tools and services that will now carry the OpsEngine brand have been developed by the CUSO over the past several years, and are designed to help…
With a proven track record, a successful year, and even bigger opportunities on the horizon for 2015, the Lender*VP Collections Team, a division of CU*Answers, increased staffing by 42% this month. With the growth curve steadily increasing, the team must balance that with the appropriate staffing levels. “In addition to growth we see imminent opportunities…
CU*Answers, a West Michigan-based credit union service organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development Team works together with several client- and member-facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager, the team listens for professionalism and…