Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has deployed a new call center service in support of credit union lending operations. The new service, branded Loan Fulfillment Center, combines inbound and outbound member phone support. Execution of the daily tasks is being handled by agents from the Xtension Contact
The Xtension Call Center, a business line of the Xtend CUSO in Grand Rapids, Michigan, recently reported providing conversion support by handling the overflow inbound member service calls for Springfield, IL-based Heartland Credit Union ($200M in assets; 24K members) while it upgraded to the CU*BASE core data processing system.
Xtend, Inc., Michigan-based Credit Union Service Organization held its 8th Annual Stockholder’s Meeting on June 22nd at its Grand Rapids facility. According to Xtend, it was attended by more than sixty (60) industry professionals including Board Chairman Brian Turmelle, CEO of AAC Credit Union (Grand Rapids, MI) who led the meeting. Topics included the introduction
River Valley Credit Union, one of the credit unions participating in Processing Alliance, a Check21 CUSO for 41 Credit Unions, has adopted eDOC Innovation’s Check21 solution, CheckLogic.
CU*SOUTH, a data processing CUSO headquartered in Mobile, AL, recently attended the first combined League of Southeastern Credit Unions annual meeting in Orlando, Florida. LSCU President and CEO Patrick La Pine detailed the progress within the last year since merging the Alabama and Florida Leagues. CUNA CEO Dan Mica, WOCCU’s Pete Crear and others were
CU*Answers, a West Michigan-based core data processor for credit unions, recently unveiled its newest video, titled “Your Credit Union is Everywhere.” The concept for the video was based on the winning entry for the CUSO’s 3rd Annual Video Contest, provided by Farrah Star of Service 1 FCU, in Muskegon MI.
The Grand Rapids Data Processing CUSO, CU*Answers, announced to credit union clients that in 2011 a revamped disaster recovery plan “unlike any a credit union board member has seen before” will be implemented.
During the CU*Answers’ Annual Leadership Conference held on Wednesday, CEO Randy Karnes announced that the CUSO will hold a one day event to discuss ‘Starting a Business within the CU*Answers Network.’
CU*Answers announced today that it has awarded $2,500 to Michelle Broderick as the winner of its first-ever Spec Writer Contest.
Randy Karnes, CEO of Grand Rapids-based software provider for Credit Unions, spent the day with leaders of CU*BASE clients at the Meijer Gardens & Sculpture Park in Grand Rapids, MI. While discussing favorite projects and milestones impacting the credit union-owned CUSO in the last year he provided an update on the CUSO’s 5300 Call Report