Interest in Xtend’s Scorecard products has increased during the COVID-19 period, with eight scorecards completed between May and June. Most popular is the Xtend Call Center scorecard, which analyze credit union phone interactions with members. The Xtend team reviews “wrap up” codes in the CU*BASE® core processing platform, which are used at the end of…
Xtend, a Grand Rapids, Michigan-based Credit Union Service Organization, has announced the launch of its social media management service on May 4, 2020. Social Media Management will allow credit unions to connect their Facebook, Twitter, and Instagram accounts in one single-sign on portal. This portal provides various features like post scheduling calendars, social listening tools,…
Xtend’s Bookkeeping team announced record volumes in their stand-in days processed for credit unions during this holiday season. During the month of December, Xtend stood in for a total of 92 days for 27 credit unions, which is an increase from 69 days of stand-in for 25 credit unions in December 2018. Xtend’s stand-in services…
Xtend, a Grand Rapids-based CUSO, recently announced the creation of two new positions for the organization: Vice President of Accounting and Vice President of Business Development. Danielle O’Connor, an eleven-year veteran of the CUSO, has been promoted to the role of VP of Accounting. O’Connor started her career at Xtend as a bookkeeper and has…
The board of directors for Xtend, the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has appointed Carma Peters to a two-year term as board chair. Peters is the president and CEO of Pontiac, Michigan-based Michigan Legacy Credit Union and has been serving on the Xtend Board of Directors since June 2014. The change comes after Mark…
In a letter to stockowners last week, Xtend, a Grand Rapids, MI-based CUSO with 80 credit union and CUSO owners, announced its 2019 fiscal year reached record numbers. The CUSO sets annual goals for its stockowners, stressing the importance of putting the owners first. This year, the firm announced another year of increased dividends to…
Xtend, a Grand Rapids-based CUSO, has seen a lot of growth over the past years. From a renovation to its current facilities this past fall, to the announcement of new vice presidents, the CUSO has now announced there will be two tracks for developing leaders within the CUSO and will be providing a leadership program…
Xtend has announced its annual client summit and owners meeting for 2020. The event will be held on June 16, 2020 in Grand Rapids, Michigan. This will be the 18th year in business for the Grand Rapids-based CUSO. Xtend serves 80 credit unions and CUSO owners and over 300 total clients nationwide. Xtend’s services largely…
Xtend, a Grand Rapids, MI-based CUSO, announced its new AI program focused on internal Contact Center learning. The program has already earned out for the shared resources CUSO. Xtend added an AI focus in the Contact Center in 2018, and has since utilized learning initiatives to drive volumes, adapt training and education programs and structure…
Union Pacific Streamliner Federal Credit Union, based in Omaha, Nebraska, converted to CU*BASE in August. Union Pacific Streamliner has one location and a membership base of 3,700. Xtend assisted their membership through the conversion process and since then has integrated into many aspects of the member experience with continued Branch XT and WebChat support. Xtend’s…