Michigan Legacy Credit Union, based in Pontiac, MI, joined the Xtend Web Chat Support client list as well as expanded the supported hours of their inbound contact center hours. The credit union members will benefit from live support both online and over the phone weeknights until 11:00 PM ET.
“By expanding these hours of support, Michigan Legacy has taken large steps in serving their members on their members’ schedules,” said Jason Conrad, Xtend’s Contact Center Manager. “Current events have created an unprecedented demand for contactless services and technology driven banking options and Xtend is privileged to have a committed partner like Michigan Legacy.”
For more information on Xtend’s Contact Center Solutions, visit their website.