Xtend Data Analytics launched two new products in August. Both products focus on using the Wrap Up Codes tool in the CU*BASE® core processing platform, which are used to summarize interactions at the end of phone calls.
Know Why Your Members Call takes a deep dive into existing wrap up code data to summarize what sets apart the members that use credit union phone support and why they call. The report also offers recommendations credit unions can use to improve their processes.
Wrap Up Code Consultation helps credit unions set up Wrap Up Codes for their staff and walks through related tools and analytics so they can leverage this toolset to gain actionable insights.
Both products are currently available for order on the Xtend website, and a webinar will be hosted on August 26th to discuss both products. Contact the Xtend Team at firstname.lastname@example.org or 800-327-3478 for more information.