Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that electronic communication delivered to members through its Member Reach service reached an all-time high last year. During 2010, the CUSO reports that it generated a combined total of more than three million email and online banking messages to credit union members.
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Brillion, WI-based Best Advantage Credit Union ($65M in assets; 7K members) contracted the CUSO’s Xtension Contact Center to assist its staff following its recent
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by Indianapolis-based NorthPark Community Credit Union ($55M assets, 6,700 members) to provide call center services in conjunction with the credit union’s core data processing conversion project. NPCCU completed a conversion to CU*BASE, the flagship solution from CU*Answers, Inc., on October 30th. During the two
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently voted to increase the price of stock for the first time since 2008. The new stock price of $19,500 for an ownership block of 200 shares was effective January 1st of this year.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently declared its first-ever stock dividend return to owners. The CUSO, which completed its 2010 fiscal year on September 30th, released its final audited financials to stockholders on December 7th along with the dividend of 3%.
In conjunction with an initiative to deliver 500 free outbound calls to members for credit unions in the cuasterisk.com network, two Grand Rapids, Michigan-based cooperative CUSOs – Xtend, Inc., and CU*Answers, Inc. – sponsored a script-writing contest for credit union staffs. Jenny Moroski from Royal Oak, MI-based Rome Credit Union was selected as the winner
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that the demand for its a la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s SRS (Shared Resources and Staff) business unit, and are designed to provide temporary assistance with bookkeeping
Xtend, Inc. and its fellow Grand Rapids, Michigan-based CUSO partner CU*Answers, have partnered together to offer credit union clients of the cuasterisk.com network participants 500 free calls each. This the second year in a row that Xtend and CU*Answers have invested CUSO resources to help drive product awareness and member service initiatives on behalf of
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned CUSO, recently announced the addition of two credit unions as partners of its Xtension Call Center business unit. The credit unions, both located in the Pacific Time zone, became the first west-coast institutions to engage the Xtend call center for inbound member support calls. Portland, Oregon-based United Advantage
According to Scott Collins, President of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, when it launched its Member Reach business unit in 2006, he was confident that credit unions would embrace the electronic channel as a critical component to their overall member communications strategy. The growth of both clients and volume has helped