The Lender*VP Collections team at CU*Answers tested the limits of its disaster recovery plan by holding a second “brown out” test. This test required the entire team to be absent and allowed no remote access to simulate no building access. “The results were good but somewhat surprising and validated our work,” said Collections Manager Jerry…
The CU*Answers SettleMINT EFT team converted 1,858 credit card loans for Pathways Financial Credit Union to CU*BASE’s online credit card platform. This conversion brings over the Incenta portfolio that Pathways acquired in their merger, and combined with their current online portfolio, brings their total portfolio to almost 9,000 credit card loans. “Pathways continues to bring…
Late in 2019, the Federal Reserve Bank announced that it would be adding another ACH settlement window. Originally slated for the summer of 2020, the later settlement goes into effect on March 19, 2021. OpsEngine, the CU*Answers data center, began preparing for the new same-day ACH window at the time of the announcement. The CU*Answers…
River Valley Credit Union recently launched a new website. The site features modern & responsive promotional banners easily editable from within the site dashboard. A large header area with prominent logo, social icons, and branded call to actions is featured. This site also includes an area for featured products and blog posts for credit union…
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed several engagements to assist CDFI-certified credit unions with compiling data for annual re-certification. Credit unions who are certified as a Community Development Financial Institution (CDFI) can receive federal funding up to hundreds…
CompuSource Systems, Inc., a credit union core data processing company based in western New York, and eDOC Innovations, a Credit Union Service Organization specializing in mobile enterprise digital transaction management, announced the completion and rollout of an eSignature integration for CompuSource clients. “To meet the evolving technology goals of our clients and in keeping with…
Sentinel Federal Credit Union (Rapid City, SD) embarked on a new initiative to begin analyzing branch activity with renewed spirit in 2021. Their goal was to identify how members are being allocated to branches, and to ensure that their operations are consistent with their goals of truly understanding the details at each of their branches.…
CU*Answers announced that Cody Smith has joined the Earnings Edge team. Since joining, he has developed further interactions with current clients, and some that just joined the CU*Answers network. One of the main goals joining the team is to become a regular accounting live week support trainer. He has worked directly with post-conversion inquiries from…
The Earnings Edge team recently began its post release validation efforts. The Post Release Validation strategy was designed to assist and motivate credit unions to take advantage of newly released software from CU*Answers as well as to highlight software that a credit union may be interested in in the future. Most recently, the team went…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Member Services day. Fifty people attended the first training session this year on January 19th. Lani Lowing, Education Team Lead stated, “This four-hour collaborative course combining different pieces of the member service responsibilities, like open and closing memberships and maintenance, is a great…