CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, is preparing to expand its business resiliency footprint by migrating its backup core processing data center from Muskegon, Michigan to Yankton, South Dakota. The CUSO will continue to utilize the Muskegon facility in its ongoing operations, but the core IBM server that currently serves as the replicated…
CU*Answers will exceed 100,000 pulls this year with its integration to ChexSystem’s Qualifile solution. Qualifile helps credit unions automate and streamline processes that detect and prevent new types of fraudulent activity, track and maintain regulatory updates and manage risk levels. The service has been integrated directly into CU*Answers’ core data processing solution, CU*BASE®. This integration…
In response to severe flooding in Louisiana and Texas, CU*SOUTH has activated the CUSO’s Event Response Team (ERT) to support credit unions and members in the affected areas. Headquartered on the Eastern Shore of Mobile Bay, CU*SOUTH is no stranger to providing disaster recovery and business continuity services. Support is not limited to current CU*SOUTH…
CU*Answers, the 100% credit union-owned, data processing CUSO is enhancing the security for It’s Me 247 Mobile Web Banking and Mobile App Banking. Matching the existing security features of desktop banking, logging into mobile web or app banking will allow members to hide their typing when answering a required security question. If a member is…
The Lender*VP Collections team at CU*Answers has added another client to its existing client base of fourteen credit unions. A Northern Michigan credit union selected the CU*Answers team to help them consistently work their delinquent loans portfolio. “This client was considering re-staffing their in-house collections team and opted to work with our team to create…
Calcite Credit Union in Rogers City, Michigan recently worked with the Business Continuity and Imaging Solutions teams at CU*Answers, the credit union’s core data processor and CUSO partner, to both review and test their imaging solutions business continuity plan. The $67 million-credit union shut down their imaging server and ran the credit union without it…
CU*Answers advertising partner, CUToday.info, a leading source of news and resources for credit union decision-makers, recently announced they are offering their collaborators media dollars to support their charity of choice. CU*Answers has chosen to participate by helping create awareness of the Children’s Assessment Center, a nonprofit organization located in Grand Rapids, Michigan that assesses and…
Matt Vandewater, an Account Executive with the CU*Answers Client Services and Education team, recently accepted a position with Xtend to serve as the CUSO’s new call center manager. Xtend provides call center, bookkeeping, and other services to credit unions on CU*Answers’ CU*BASE® core processing platform. Laura Welch-Vilker, VP of Client Services and Education at CU*Answers…
First General Credit Union, located in Norton Shores, Michigan has recently become an owner of West Michigan-based cooperative CUSO, CU*Answers. The $65 million credit union represents approximately 9,500 members. First General CU becomes the 129th CU*Answers credit union owner. Scott Page, CU*Answers EVP said: “Our list of credit union owners continues to steadily grow. With…
Earlier in 2016, West Michigan-based CUSO CU*Answers launched their first native bill pay solution to the It’s Me 247 Online Banking product for credit unions on the CU*BASE® core processing platform. CU*Answers recently announced that it has begun deploying the solution to credit unions of their cuasterisk.com network partners, CU*SOUTH and CU*NorthWest, implementing the product…