CU*Answers, the 100% credit union-owned, data processing CUSO, recently began rolling out communication pieces related to the new CU*BASE navigation project. The communications plan includes a series of emails, each featuring tips, reminders, and brief overviews of some of the new features coming to CU*BASE in February. Each email also includes links to additional resources,…
CU*Answers, the 100% credit union-owned data processing CUSO, has moved the date back of a previously announced Education Express webinar. The webinar, originally scheduled for December 14th, will now be held on Tuesday, December 20th from 2:00 – 2:30 PM ET. This month’s free event will focus on exploring CU*Answers mobile apps and what they…
Department of Labor Federal Credit Union (DOLFCU) is removing obstacles in servicing mobile members with eDOCSignature. Designed to automate the digital transaction business process, eDOC’s eDOCSignature mobile enterprise digital transaction management (mDTM®) solution provides state-of-the-art automation and management capabilities for all the credit union’s digital transactions. “DOLFCU is driving efficiencies by digitizing their loan and…
Alabama Law Enforcement Credit Union of Birmingham, Alabama, recently expanded their mobile enterprise digital transaction management (mDTM®) strategy with the adoption of eDOCSignature® from eDOC Innovations. eDOCSignature® provides a secure, compliant e-sign channel for remote signing and document delivery fulfillment. eDOCSignature empowers members to sign electronically in both remote and in-branch environments and removes friction…
eDOC Innovations has been a strong proponent of electronic signatures in the credit union market space for more than 15 years. This November, Mark Fierro, Executive Vice President of eDOC Innovations attended the Electronic Signature & Records Association (ESRA) annual conference, eSignRecords 2016. “It was great to meet with other industry thought leaders that share…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently hosted a grand opening event for the new navigation of the CU*BASE core software. The event was held at their Grand Rapids headquarters and was focused on raising awareness about the software upgrade among internal staff, as well as offering an educational session to inform staff…
Phase 1 of CU*Answers’ Records and Information (RIM) strategy plan has been completed. The CU*Answers Board of Directors approved new departmental Record Retention Schedules (RRS) at their regular board meeting on October 27, 2016. Phase 1 implemented a seven-step process for identifying core 5% (vital) records by team. Phase 1 resulted in each team having…
On December 8th, CU*Answers, the 100% credit union-owned cooperative CUSO, released the It’s Me 247 Online Banking 16.11 update. This release has several exciting new features for mobile web banking users. These features include the ability to schedule transfers, use the CU*BASE® Account-to-Account feature, sign up for eAlerts and eNotices, skip payments on loans, view…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced it will be deploying the latest software upgrade to its flagship core processing system, CU*BASE, to self-processing credit unions on December 12th & 13th. The 16.12 software upgrade was made available to online credit unions and Site-Four on the 4th. This winter upgrade is the 5th this…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winner of its 2016 Debit Card contest. CU*Answers contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all…