Chiphone FCU, an $89M credit union based in Elkhart, Indiana, recently introduced a redesigned approach for their checking products that included the introduction of added services. The project involved taking their existing single checking product and breaking it into two checking products that members can choose from. The first checking product provides identification protection services…
CU*NorthWest, an information technology cooperative CUSO based in Liberty Lake, Washington, participated in a successful production disaster recovery test of its high availability replication environment. The test began when CU*NorthWest moved all production operations from its primary data center to an out of region secondary data center where it maintains a second production environment that…
CU*SOUTH announced today that its CUSO Media Services team has expanded their portfolio to help credit unions engage with members through social media. “I’m a tech guy,” says CEO Leo Vaulin. “So social media seemed too fuzzy at first. But I believed it was an important component for CUs to develop effective communication channels with…
CU*Answers continues to enhance tools for managing and tracking written off and charged off loans. Selected information like the judgement date, bankruptcy date or estimated recovered amount can now be added or changed after the loan is written or charged off. With the increased use of the tool, it became apparent that some of the…
CU*Answers has completed their upgrade of the SonicWALL Global Management System (SGMS). This system is used to manage over 450 SonicWALL devices for CU*Answers and CU*Answers Network Services managed clients. The new version of SGMS brings support for the latest features available in SonicOS 6.2.6 including Capture Advanced Threat Protection and Content Filtering Service 4.0.…
CU*Answers Network Services and First Financial CU of Skokie, Illinois, recently hosted the fifth meeting of the CUSO technology users group. The group is for credit union technology professionals on the CU*BASE® platform and provides an open forum for the discussion and research of technology topics facing senior tech leaders in the credit union vertical.…
AdvantageCIO, a virtual CIO consulting service of CU*Answers, announced today that it is providing strategic technology planning services to credit unions. The service is designed to ensure that credit union technology and cybersecurity needs are properly identified and aligned with the credit union’s business plan and budget. Included in the service is a planning session…
CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that Shelby Community Federal Credit Union in Shelby, Montana has signed with CU*NorthWest and is scheduled for conversion in March 2017. Shelby Community FCU CEO, Debbie Pedersen said: “We have been discussing all the new services we will be able to offer with our members, and…
Greg Smith, CEO of CU*NorthWest, was recognized by the Southern California Credit Union Alliance (SCCUA) as the recipient of the Collaborator of the Year award at the 2016 SCCUA Dinner With Friends held in November in Las Vegas, Nevada, in conjunction with the CA/NV Leagues REACH Conference. Greg is the third winner following Bill Birnie,…
For the first time ever, CU*Answers Network Services participated in overlapping production activations of redundant core data processing solutions for both CU*Answers and Site-Four, a technology CUSO which hosts core production services for the CU*NorthWest and CU*SOUTH CUSOs. These events involved the activation of high-availability data centers and the rollover of production processing between centers…