The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that they are preparing two new Custom Training Editions for two of their newest clients. Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services…
The Organizational Resource Development (ORD) department of CU*Answers completed its pilot “Good-to-Great” Leadership Development Program. On September 10, President and COO Geoff Johnson acted as a guest speaker and joined the twenty participants consisting of vice presidents and assistant vice presidents. In this final class, Johnson asked the participants about how their view of leadership…
CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block…
CU*Answers Network Services department offers a free two-day course bi-annually to learn basic CU*Answers core product (CU*BASE® and ProDOC) installation and troubleshooting, as well as network and system management practices including reporting, security architecture and administration tools and standards. Designed for credit union IT team members who want to gain competency with the CU*Answers core…
Union Pacific Streamliner Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform. The credit…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Learning Café session for Tuesday, September 24 from 2:30 PM – 3:30 PM ET. Cody Smith and Jenn Baker of the Client Services and Education team will discuss helpful resources available in CU*BASE and on the CU*Answers website. Topics will include current resources available…
New features and enhancements will be offered in CU*Answers’ Mobile 4.0 release that credit unions can offer on their own schedule. Now credit union mobile products can be managed to meet their members’ service and product needs. Banner advertisements will now optimally scale to any device, including tablets. The banner ads will continue to auto…
The West-Michigan based cooperative CUSO, CU*Answers is a launching point for multimedia information and education. Now you can get this information OnDemand – when and where you want it. Kasey Woodhead, assistant manager of Client Services and Education, recently announced that in August 2019, the Client Services and Education Team published new video content. “CU*Answers…
Julie Gessner, Vice President of CMS Sales, recently announced the launch of CU*BASE Strategic Release Management as service. The service provides credit union executives and managers with strategic approaches for the utilization of technology associated with major CU*BASE platform enhancements. Each CU*BASE Strategic Release Management engagement is carefully developed, planned and executed by the brand…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2019 Debit Card Contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…