The West-Michigan based cooperative CUSO, CU*Answers, continues to innovate new ways to provide excellent client service support to its credit union clients. In an effort to assist with hardware support inquires, the CUSO is adding a new position called Client and Network Service Support Representative. This is a ‘blended’ position on the Software Client Service…
CU*Answers, the West Michigan-based core data processor, has added two additional layers of security to the EasyPay powered by Fiserv bill payment product. CU*Answers added that these two new layers of security are being provided to credit union members immediately. The first is a new daily maximum bill pay limit to mitigate large single payments.…
West Michigan-based CU*Answers and its sister CUSO, Xtend, have partnered together again to provide five hundred free outbound calls to credit unions on the CU*Answers core platform, CU*BASE®. This is the second year that CU*Answers and Xtend have offered to assist credit unions in increasing credit union member patronage and revenue opportunities. When asked if…
CU*Answers, the Michigan-based cooperative recently released software that allows credit unions to pay bonus dividends on share products and pay loan interest rebates on loan products. This particular software is especially popular near the end of the calendar year as credit unions look to reward members for their participation within their cooperatives. The software allows…
CU*Answers announced today the top ten questions most googled by clients about their core processing software CU*BASE. These questions were searched for in the Answer Book, the CU*Answers knowledgebase, and were ranked according to the number of time clients searched for and viewed an answer. Over 150 searches were made of the top ten questions…
CU*Answers, the Michigan-based cooperative CUSO, recently announced the debut of their Executive Study Groups website. The site, found at http://study.cuanswers.com/, coincides with the weekly Dashboard Dives web conferences that are facilitated by CEO, Randy Karnes. Credit unions are able to blog with each other on questions they may have about content related to the Dashboard…
As more and more members are using Mobile Banking, CU*Answers, the 100% credit union-owned CUSO, has added the convenience of paying bills for their EasyPay product including all bill pay vendor product offerings. With just a click in the mobile banking options, bill pay allows for a payment to be scheduled, view their payees and…
As part of its recent CEO Strategies Week, 100% credit union-owned CUSO, CU*Answers, reiterated how dozens of credit unions nationally were already utilizing its previously developed Risk Management Report Generator tool, provided free to any credit union requiring this type of resource. A spokesperson for CU*Answers added how Third Party Risk Assessments are time consuming,…
100% Credit Union-owned CUSO, CU*Answers, announced the recent signing of Lake State Federal Credit Union located in Moose Lake, Minnesota to a new CU*BASE® online processing agreement. The credit union has also decided to become an owner of the core data processing CUSO. Per a Lake State FCU representative, “Lake State Federal Credit Union was…
CU*Answers, the 100% credit union-owned core data processor, recently published the latest version of its publication to credit unions, Remember This? The educational series provides clients with a look back at existing features on the core platform CU*BASE®, or from any of the many other services provided by the CUSO. In a fast paced industry,…