The West-Michigan based cooperative CUSO, CU*Answers, continues to innovate new ways to provide excellent client service support to its credit union clients. In an effort to assist with hardware support inquires, the CUSO is adding a new position called Client and Network Service Support Representative.  This is a ‘blended’ position on the Software Client Service Team.

This new position will be responsible for triage of incoming hardware support inquiries, and also have the knowledge and experience to assist the client with the top 10 most frequently received hardware support calls.  If the support needed requires a specialist in another area, they have designed call escalation routing to ensure the client gets to the proper team for assistance.