Cooperative CUSO and core data processor, CU*Answers, is preparing for the data processing conversion of its newest credit union partner, MEMBERS1st Community Credit Union located in Marshalltown, Iowa. The $145 million credit union has 7 branches and over 18,000 members. The conversion from Fiserv CUSA to the CU*Answers CU*BASE® platform is scheduled for April 1,
CU*SOUTH is proud to announce its third conversion for 2015, $105 million ANECA FCU in Shreveport, Louisiana. Founded in 1939, the credit union’s underlying mission has been to serve its members’ financial needs and, in turn, bolster their quality of life. Initially, ANECA provided services to select employee groups like AT&T and CenterPoint Energy. Seventy-five
CU*Answers, data processor to nearly 200 credit unions nationwide, recently unveiled its Building the Factory series of how-to manuals designed to help its clients take advantage of revenue-generating and expense-mitigating opportunities within CU*BASE®, the data processor’s core processing software. The series of 30 instructional guides show clients how to use CU*BASE to complete marketing and
By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services. Xtend President Scott Collins commented, “This
During the first four months of its fiscal year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced increased demand for its compliance monitoring services. The services, which include a variety of à la carte and packaged offerings, are marketed and supported collaboratively with Xtend’s CUSO partners in the cuasterisk.com network—CU*Answers, CU*Northwest and
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In February, FraudNet
West Michigan-based cooperative CUSO CU*Answers partners with eleven different EFT vendors that provide electronic services for ATM, debit, and credit card offerings. Twice per year CU*Answers receives bulk mandates from their supported vendors. “Upon receiving these mandates, we begin the process to dissect each item and the impact it may have on our credit union
On February 24, 2015, CU*Answers, a 100% credit union-owned CUSO, hosted an interactive panel discussion titled “Conversations on Compliance” featuring industry compliance experts detailing the current cybersecurity landscape and effective methods for managing today’s cyber risks. The event was attended by compliance officers and managers from in-network credit unions. Topics discussed during the afternoon session
CU*Answers has announced the signing of newly formed The Finest Federal Credit Union to a CU*BASE® agreement. The New York City credit union is taking advantage of the cooperative CUSO’s “Starting a Credit Union with CU*Answers” program, which provides free CU*BASE data processing services to new credit unions for an initial two-year period. Credit union
A credit union marketing department’s job has been made a bit easier and a bit less time consuming thanks to a CU*Answers Tricks of the Trade newsletter series reiterating to clients the ease of selling services in online banking with Smart Messages. Smart Messages are designed to help remind and promote various service offerings to