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CU*Answers

  • CU*Answers Network Services Offers Free Firewall Review for Managed Firewall Clients

    Tony Muka
    , ,

    CU*Answers Network Services (CNS) announced they would perform firewall configuration reviews for free for customers of their managed firewall service. The review is geared towards meeting increasing regulatory scrutiny of credit union cybersecurity and firewall management processes. During the interactive review session, an engineer will review specific firewall configurations with the client and highlight any…

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  • CU*Answers Network Services a 2016 Dell Premier Partner

    Tony Muka
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    CU*Answers Network Services (CNS) announced they would maintain Dell Premier Partner status through 2016. Dell Premier is the highest partnership level attainable through the partner reseller program. “As a CUSO, we’re always trying to drive cost reduction through to our clients and owners,” explains Matt Sawtell, AVP of Managed Technology Services. “This partnership level allows…

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  • CU*Answers Gives Back During Season of Giving

    Tony Muka
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    The 100% credit union-owned CUSO, CU*Answers, worked as a true co-op this holiday season participating in the season of giving by hosting a drop-off donation site for Toys for Tots. CU*Answers also hosted a drop-off donation site for the collection of new or gently used coats, blankets, and gloves for the homeless. This venture was…

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  • CU*Answers and Site-Four Form Colocation Initiative

    Tony Muka
    , ,

    CU*Answers, located in Grand Rapids, MI, and Site-Four, located in Yankton, SD, have joined forces to extend operating capacity and capability through a co-located production center initiative. Says Todd Underhill, OpsEngine production center Operations Manager. “The operators at CU*Answers are now remotely performing Site-Four operational processing. This will be an ongoing, quarterly strategy that will…

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  • RDC Automatic Posting Rapidly Adopted

    Tony Muka
    ,

    The OpsEngine at CU*Answers recently introduced remote deposit capture automatic posting capability to it’s clients. Jeffrey Miller, OpsEngine Business Manager, notes that the product is being rapidly adopted by CU*Answers clients. “Just since they start of our new fiscal year [beginning October 1, 2015], adoption has humped by nearly 100%. This in part driven by…

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  • OpsEngine Begins Payveris Processing

    Tony Muka
    ,

    OpsEngine, the Production Center and Operations facility for CU*Answers, is now processing the new Payveris bill payment solution. CU*Answers and Payveris have recently partnered to provide integrated online banking payments to credit union members through their online account services. The Payveris digital bill payment process allows a higher level of integration with the CU*Answers online…

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  • CU*Answers Adds Instant Report Archiving

    Tony Muka
    ,

    CU*Answers Production Programming team has recently added new report processing capabilities to the CU*Answers processing portfolio. Traditionally, daily reports are produced and distributed as a part of the daily processing cycle during end-of-day processing. The OpsEngine Production Programming team has built additional processing facilities that allow reports to be immediately passed to the online viewing…

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  • Successful System Capacity Planning Initiative

    Tony Muka
    ,

    The OpsEngine Production Center at CU*Answers has been making constant strides over the course of this year with the addition of an organization-wide team focused on capacity planning and system oversight. With a higher level of oversight than ever before, support staff has made changes to system settings, added automation of system maintenance on off-peak…

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  • CU*Answers Releases Latest Software Upgrade

    Tony Muka
    ,

    CU*Answers, the 100% credit union-owned cooperative CUSO, announced it has deployed the latest software upgrade to its flagship core processing system, CU*BASE®. The 15.3 software upgrade was released to online clients on December 6th and to self-processing clients on December 14th and 15th. According to CU*Answers, the software upgrade is considered a minor software release…

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  • CU*Answers Announces 2016 Collections Roundtable Events

    Tony Muka
    ,

    CU*Answers, the 100% credit union-owned CUSO, has announced the dates for several Collections Roundtable events that will be hosted at the CU*Answers corporate headquarters in Grand Rapids, Michigan. The free-to-attend Collections Roundtable is an open forum discussion on collections laws, internal procedures, and system processes on the CUSO’s flagship core processing system, CU*BASE®. In total, CU*Answers…

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