CU*Answers has started a new way to offer their collections services resulting in a growing client base. A $200 million credit union has agreed to hire CU*Answers to work their early stage delinquent accounts. “Clients don’t always need a permanent solution and not doing collections for a period of time is costly and unnecessary now,”
Last year CU*Answers the 100% credit union-owned CUSO that specializes in data processing reached a milestone by working over 100,000 collections accounts for the year. That record came toppling down just 10 months into 2016. “Although we projected to break our previous record, I did not anticipate it being broken soon soon,” said Jerry Collins,
CU*Answers, a West Michigan-based cooperative CUSO, announced that its Collections division has added its first client on the West Coast. Partnering with CU*NorthWest, Lender*VP Collections will serve a California credit union. “The credit union was looking for someone to expand their team, but had a limited budget and room. By leveraging our team to work
As part of a robust business continuity program, CU*Answers regularly assesses the preparedness of key vendors who provide critical services and supplies for the CUSO and the network of 200+ credit unions. This includes the audit and review of vendor disaster recovery plans and testing programs. As part of the Statement Processing Agreement with one
CU*Answers recently presented a complimentary web-based educational course for credit unions outlining the process to build a business continuity program that seeks incremental improvement while successfully adapting to the changing operational and technological environments. A key component to that process is a comprehensive, yet simple to perform, regular self-assessment. The 60-minute webinar provided a six-step
The Lender*VP Collections team at CU*Answers has partnered with their affiliate CU*NorthWest to provide them with the same service that the CU*Answers clients have had for 10 years. “By partnering with the CU*NorthWest team we can expand our reach to the west coast and even Alaska and Hawaii,” noted Jerry Collins, the collections manager at
Starting with the 2016 tax year CU*Answers Imaging Solutions will be providing credit unions with the opportunity to leverage online tax documents for their members. Credit unions can opt to have members’ tax documents (e.g. 1098 and 1099 forms) placed online with their account statements for an added convenience to the member. No longer will
CU*Answers Imaging Solutions is now offering another option for credit unions to archive their documents online. Presently credit unions using CU*Answers’ CU*BASE® product for their core processing needs have two options within the cuasterisk.com network for archiving their documents: an online hosted solution that offers basic capabilities for very minimal costs, and an option to
CU*Answers Imaging Solutions in partnership with eDOC Innovations is providing credit unions leveraging their online imaging solution with remote e-signature capability. This feature allows credit unions to send documents to members for electronic signatures wherever they are, and is being provided to the credit unions by the cooperative CUSO at no additional cost. Not all
AuditLink, the auditing and compliance division of cooperative CUSO CU*Answers, announced in June at the CU*Answers Leadership Conference that they were giving back to their loyal Daily Log Management clients by giving them three free months of service. In addition to providing existing clients this free service, they also extended the offer any new credit