Cumberland County FCU, based in Falmouth, Maine, has finalized the next phase of an ongoing automation project in collaboration with CU*Answers, a Michigan-based cooperative CUSO. In this phase of the ongoing automation initiative, Cumberland County FCU has completely automated its end of month processing. This provides the credit union the ability to complete end-of-month operations…
CU*Answers is proud of its employees and the work that they do. In order to recognize staff and their efforts, as well as promote the positive team environment, CU*Answers will implement an Employee Spotlight program. This will allow employees to better familiarize themselves with all of the wonderful people that work for CU*Answers and the…
CU*Answers kicked off year 2 of its popular Executive Study Boot Camp program, welcoming professionals from 16 credit unions this week to another year of intensive interactions and collaboration around the subject “What Makes Data Valuable?” Next week a second group of 9 participants will meet to kick off the “Building Solutions in a Cooperative”…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Education Express webinar will be held on December 14 from 2:00-2:30 PM ET. Attendees can learn about the current CU*Answers hybrid mobile app, as well as hear about planned enhancements for CU*Answers mobile app 2.0 containing single sign-on remote deposit capture. If you…
CU*Answers has started a new way to offer their collections services resulting in a growing client base. A $200 million credit union has agreed to hire CU*Answers to work their early stage delinquent accounts. “Clients don’t always need a permanent solution and not doing collections for a period of time is costly and unnecessary now,”…
Last year CU*Answers the 100% credit union-owned CUSO that specializes in data processing reached a milestone by working over 100,000 collections accounts for the year. That record came toppling down just 10 months into 2016. “Although we projected to break our previous record, I did not anticipate it being broken soon soon,” said Jerry Collins,…
CU*Answers, a West Michigan-based cooperative CUSO, announced that its Collections division has added its first client on the West Coast. Partnering with CU*NorthWest, Lender*VP Collections will serve a California credit union. “The credit union was looking for someone to expand their team, but had a limited budget and room. By leveraging our team to work…
As part of a robust business continuity program, CU*Answers regularly assesses the preparedness of key vendors who provide critical services and supplies for the CUSO and the network of 200+ credit unions. This includes the audit and review of vendor disaster recovery plans and testing programs. As part of the Statement Processing Agreement with one…
CU*Answers recently presented a complimentary web-based educational course for credit unions outlining the process to build a business continuity program that seeks incremental improvement while successfully adapting to the changing operational and technological environments. A key component to that process is a comprehensive, yet simple to perform, regular self-assessment. The 60-minute webinar provided a six-step…
The Lender*VP Collections team at CU*Answers has partnered with their affiliate CU*NorthWest to provide them with the same service that the CU*Answers clients have had for 10 years. “By partnering with the CU*NorthWest team we can expand our reach to the west coast and even Alaska and Hawaii,” noted Jerry Collins, the collections manager at…