West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that the custom training offering released in 2015 has now been deployed to eleven of their clients. “The CU*BASE Custom Training Edition (CTE) is a copy of the credit union’s live data, copied over to a training environment,” said Laura Welch-Vilker, VP of Client Services &…
West-Michigan based cooperative CUSO, CU*Answers, announced that it is continuing to test its remote support capabilities with the addition of another team member. VP of Client Services & Education Laura Welch-Vilker said: “Currently we have one individual working out of Muskegon, and now we have another team member working out of Florida. CU*Answers has worked…
Each year CU*Answers holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially opened the nomination process for their 2018 annual stockholder election that will occur on Wednesday, June 27th. The meeting will take place at the JW Marriott in Grand Rapids, Michigan, in conjunction…
On January 30, 2018, CU*Answers presented a complimentary web-based educational course for credit unions on developing, implementing and testing their Incident Response Program, centered around a strong Incident Response Team (IRT). “The first step in building your Incident Response Team is to take an inventory of the skills and experience you already have at the…
North Central Area Credit Union (NCACU) unveiled a new website to members. It features a modern, colorful design with a home page that hits important marketing messages and quick access to likely needs of visitors. The marketing aspects include rotating banners offering specific deals, prominent rate display and an apply for a loan button. Features…
PrimeSource Credit Union recently launched a new website. The new design is responsive and has many great features such as featured rates, shared branching/ATM search, news & events, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device – large or small. By…
On January 24, 2018, CU*Answers held its 6th annual corporate “Continuity Awareness Day”. This is an essential component of its business continuity awareness and training program which helps to strengthen department and personal preparedness levels. It also helps in sharpening response capabilities across all business units. “It is imperative that all employees are aware of…
West Michigan-based core data processor, CU*Answers, recently announced that its core conversion calendar is now full for the 2018 fiscal year. With over 72 combined years of financial industry experience, the conversion team leads credit unions through the tasks for a successful conversion or merger to CU*BASE®, CU*Answers’ core platform. The team has standardized the…
Last fall, CU*Answers released some sweeping changes to the accounts payable system of it CU*BASE® core processing platform, making it easier to pay vendors and process invoice payments. In addition to the improved workflow, approval controls can be activated so that invoices are authorized by specific employees before being selected for payment. This separation of…
West Michigan-based cooperative CUSO CU*Answers recently announced that it has helped Services Center Federal Credit Union launch a new website. The new design is responsive and has many great features such as featured rates, services carousel, a direct login widget to online banking, and alerts. This new website greatly improves member experience by providing a…