Audit Link, a division CU*Answers Management Services, announced today that they have completed their 12th risk concentration analysis for the CU*Answers client base. Since October of 2010 almost every credit union in the country has been required to complete a concentration risk analysis of their loan portfolio. “Unfortunately, even though it is now a requirement,…
CU*Answers, a 100% credit union-owned CUSO, announced that (8) additional credit unions had recently purchased stock to become CU*Answers Class A Stock Owners. CU*Answers said that with these most recent investors, it had now reached a record 101 credit union Owners.
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed its largest ever member outreach call project. The 9-month campaign, which was sponsored by its partner CU*Answers, Inc. (also a Grand Rapids-based CUSO), provided nearly 25,000 targeted outbound calls to members of the 59 credit unions that participated in the project.
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently started a project to migrate the online chat service within its Xtension Call Center to a new platform. Xtension’s LiveChat service, which was rolled out to more than a dozen of its CUSO and credit union clients throughout the past year, is being…
For the first time since it deployed its Xtension Call Center business unit, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, agents provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from October 1st through October 15th and helped contribute to the record number of inbound calls…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two credit union partners have contracted its Xtension Call Center to provide support for members in an overflow capacity. South Bay Credit Union ($67M, 8,200 members) based in Redondo Beach, California, and Oak Trust Credit Union ($65M, 10,000 members) based in Naperville, Illinois have…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. San Antonio, Florida-based San Antonio Citizen’s Federal Credit Union ($125M, 10,600 members) and Birmingham, Michigan-based Birmingham-Bloomfield Credit Union ($50M, 5,900 members) became the 59th and 60th owners of the CUSO respectively.
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it will be increasing the price of new stock ownership effective January 1st, 2012.
CU*Answers announced that for clients utilizing its CU*BASE processing system, it’s Tiered Member Services feature designed to closely track member relationships and participation incorporates an online database tool for instantly reviewing average Services Per Member and Products Per Member for a rolling 12-month period.
CU*Answers recently announced it has been using the AnswerBook as a secure form of communication with credit unions utilizing the CU*BASE processing system for several years. They said AnswerBook not only provides clients with a wealth of instant, online information as pertaining to questions they may have for utilizing CU*BASE, but is also utilized as…