The Lender*VP Collections team serves as a partner for collections for many of the nearly 200 clients using CU*Answers across the country. “Some credit unions are permanent fixtures who have partnered with us for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. $169 million-dollar NorthStar Credit Union services over 15,000 members in Illinois. “It is always a good feeling when a client returns,” said Jerry Collins, the collections manager. “It shows that our product is a value…
The 2019 second quarter collections roundtable session offered by CU*Answers was another hit. Now offering a morning and afternoon session, over 60 people were in attendance. The splitting of the sessions resulted in a larger overall attendance and more engaged small group conversations in the sessions. “We utilize a very open forum when attending this…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 22. $69 million Cherokee Strip CU based in Oklahoma has over 9,000 members and represents the first Collections team client in the state. “It’s always exciting to branch out into a new state for collections work,”…
The Lender*VP Collections team experienced record growth in 2018 and has forecasted continued growth in 2019. To match this growth, the team increased staffing by 48% in January to maintain appropriate staffing levels. “In addition to growth we see imminent opportunities and prospective business plans,” noted Manager Jerry Collins. “We added staff to allow for…
The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. The $110M credit union in Iowa has over 14,000 members. The Lender*VP Collections team can customize and tailor a collection program including delinquencies and negative accounts to fit any credit union’s specifications. Some credit union…
The Lender*VP Collections team at CU*Answers announced that it has added Cornerstone Community Credit Union as its 20th client. The $21 million, Des Moines, Iowa credit union chose the CU*Answers team to help them consistently work on their delinquent portfolio. “Cornerstone Community was in the process of re-staffing their lending team and realized that we…
CU*Answers, the data processing CUSO located in Grand Rapids, is holding its third quarterly Collections Roundtable February 4th from 9:30am to 12:00 pm EST.
CU*Answers, a CUSO headquartered in West Michigan, known for providing its flagship core data processing system, CU*BASE offers “Our Favorite CU*BASE Daily Reports”, designed to assist credit union staff in understanding automated reports produced at Beginning and End-of-Day processing.
The rapidly growing Xtension Call Center is pleased to welcome Jerry Collins as its new Operations Manager, effective January 8th, 2009. Collins, formerly Collections Manager for CU*Answers’ Lender*VP division, will now assist both Lender*VP and Xtension by focusing on direct oversight, team building, and quality control for a combined group of call center and collections…