Xtension Call Center Announces New Operations Manager

The rapidly growing Xtension Call Center is pleased to welcome Jerry Collins as its new Operations Manager, effective January 8th, 2009. Collins, formerly Collections Manager for CU*Answers’ Lender*VP division, will now assist both Lender*VP and Xtension by focusing on direct oversight, team building, and quality control for a combined group of call center and collections agents. “This restructuring serves as another positive step toward driving more value for our credit union clients, as well as the clients of our partners at Lender*VP,” says Scott Collins, President of Xtend. “His experience helping grow and manage that business unit made him an excellent candidate for our call center as we build for the future.”

A key objective for this new CUSO position will be in direct support of the call center’s main goals—focusing on utilizing capacity, and delivering value to credit union clients by taking and making phone calls. Collins brings over 14 years experience working in a collections/call center environment. “Jerry has already proven himself as a valuable member of the leadership team at CU*Answers,” says Geoff Johnson, Vice President of Lending Products at CU*Answers. “He has had a great deal of success as a teacher, in a consultative role, and as part of the education and software development team here at CU*Answers”.

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