Xtend, a Grand Rapids-based CUSO, has seen a lot of growth over the past years. From a renovation to its current facilities this past fall, to the announcement of new vice presidents, the CUSO has now announced there will be two tracks for developing leaders within the CUSO and will be providing a leadership program…
Xtend has announced its annual client summit and owners meeting for 2020. The event will be held on June 16, 2020 in Grand Rapids, Michigan. This will be the 18th year in business for the Grand Rapids-based CUSO. Xtend serves 80 credit unions and CUSO owners and over 300 total clients nationwide. Xtend’s services largely…
Xtend, a Grand Rapids, MI-based CUSO, announced its new AI program focused on internal Contact Center learning. The program has already earned out for the shared resources CUSO. Xtend added an AI focus in the Contact Center in 2018, and has since utilized learning initiatives to drive volumes, adapt training and education programs and structure…
Union Pacific Streamliner Federal Credit Union, based in Omaha, Nebraska, converted to CU*BASE in August. Union Pacific Streamliner has one location and a membership base of 3,700. Xtend assisted their membership through the conversion process and since then has integrated into many aspects of the member experience with continued Branch XT and WebChat support. Xtend’s…
The Communications team of the cooperative CUSO, Xtend, works hard to drive credit union awareness and marketing initiatives to member inboxes for their client network. Year to date the Xtend Communications team has delivered over eight million emails to member inboxes. The delivery of emails has increased by one million compared to 2018 numbers for…
Xtend Data Analytics has completed their first ever online credit card analysis. South Bay Credit Union was the first to benefit from the service. This study aims to redefine the way credit unions understand the members that utilize (or don’t utilize) their credit cards. In this in-depth study, credit card account holders were divided into…
Allegan Community Credit Union, based in Merrill, WI, joined the Xtend Branch XT Support client list this month. Allegan Community has three locations and a membership base of 8,000. Xtend will be assisting Allegan Community members from 8:00am to 8:00pm ET. Xtend’s Contact Center Manager, Jason Conrad added: “We are excited to be working with…
Total Community Credit Union, based in Taylor, MI, joined the Xtend web chat support client list this month. Total Community has one location and a membership base of over 6,600. Xtend looks forward to working with its new partner and assisting Total Community members from 8:00am to 11:00pm ET. “Our web chat service allows our…
Park City Credit Union, based in Merrill, WI, joined the Xtend Branch XT Support client list this month. Park City has seven locations and a membership base of over 19,000. Xtend’s Contact Center Manager Jason Conrad added, “We look forward to working with our new partner and assisting Park City members from 7:00am to 7:00pm…
Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…