The Communications team of the cooperative CUSO, Xtend, works hard to drive credit union awareness and marketing initiatives to member inboxes for their client network. Year to date the Xtend Communications team has delivered over eight million emails to member inboxes. The delivery of emails has increased by one million compared to 2018 numbers for…
Xtend Data Analytics has completed their first ever online credit card analysis. South Bay Credit Union was the first to benefit from the service. This study aims to redefine the way credit unions understand the members that utilize (or don’t utilize) their credit cards. In this in-depth study, credit card account holders were divided into…
Allegan Community Credit Union, based in Merrill, WI, joined the Xtend Branch XT Support client list this month. Allegan Community has three locations and a membership base of 8,000. Xtend will be assisting Allegan Community members from 8:00am to 8:00pm ET. Xtend’s Contact Center Manager, Jason Conrad added: “We are excited to be working with…
Total Community Credit Union, based in Taylor, MI, joined the Xtend web chat support client list this month. Total Community has one location and a membership base of over 6,600. Xtend looks forward to working with its new partner and assisting Total Community members from 8:00am to 11:00pm ET. “Our web chat service allows our…
Park City Credit Union, based in Merrill, WI, joined the Xtend Branch XT Support client list this month. Park City has seven locations and a membership base of over 19,000. Xtend’s Contact Center Manager Jason Conrad added, “We look forward to working with our new partner and assisting Park City members from 7:00am to 7:00pm…
Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…
The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they…
Xtend added two new members to their management team recently. The CUSO announced Jason Conrad has been made the new manager of the Contact Center department, and Garrett Gardener, as the assistant manager to the department. The CUSO has seen growth year over year in their contact center services since the company launched the department…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual Leadership Conference and Stockholders meeting. June 18th will be the date of the 2019 Annual Conference for Xtend. Xtend is celebrating its 16th year in business this year. Growing from its original offering of Shared Branching services, Xtend now offers back…
On Monday, May 1, Xtend announced it had broken last quarter’s record for 5300 Call Report assistance. The CUSO, based in Grand Rapids, MI assisted 37 credit unions with the processing of their 5300 Call Reports. Xtend assists credit unions with back office support, contact center support and communication & marketing services.