Xtend, Inc., a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently began construction of its new headquarters location. Although the address will not have to change much — staff will continue to operate from within the facility that houses credit union partners from CU*Answers, WESCO Net, eDoc Innovations, and cuasterisk,com — the new space…
The rapidly growing Xtension Call Center is pleased to welcome Jerry Collins as its new Operations Manager, effective January 8th, 2009. Collins, formerly Collections Manager for CU*Answers’ Lender*VP division, will now assist both Lender*VP and Xtension by focusing on direct oversight, team building, and quality control for a combined group of call center and collections…
Lender*VP is proud to announce 8 more credit unions are expecting to use Prime Alliance’s web-based mortgage application solution in 2009.
The Xtend CUSO recently announced that its Xtension Call Center successfully aided the IBM Metro Employees Credit Union for serving members following a damaging fire.
Audit Link, a new division of West Michigan-based CUSO CU*Answers, announced a successful conclusion to the 2008 fiscal year, surpassing client growth expectations by 100%.
Credit Union Boards and leadership teams have accepted the risk of mortgages, indirect lending, loan participations, and managing credit card portfolios. Most have accepted Courtesy Pay as a member-friendly alternative to an increasingly fee-tolerant demographic. Many are even accepting the risk of “micro-lending” by providing a credit union alternative to payday lending. So why have…
CUSOs pair for prepaid gift card and reloadable card solutions! Grand Rapids, Michigan – August 11, 2008 Xtend, Inc., a Grand Rapids, Michigan-based financial services CUSO, has chosen Member Access Pacific (MAP), a Seattle-based CUSO, as its prepaid gift card and reloadable card solution partner. Through this partnership, Xtend will market Member Access Pacific prepaid…
The Xtend CUSO recently announced that its Xtension Call Center was maintaining its steady growth of credit union clients and had recently added several new services for better serving members. These services included handling various inbound member calls as well as outbound calls via the Member Reach Plus service. Xtend says this Member Reach Plus…
Xtend, a multi-owned CUSO, announced it had designed a marketing platform for allowing credit unions to more easily contact members on a day-to-day basis. Xtend stated that the goal of its Member Reach service is to:
Credit unions gain more time to focus on Members! The Xtend Financial Services CUSO is now supporting more than three dozen credit unions through its SRS (Shared Resources and Staff) Bookkeeping Services business unit. These clients are utilizing Xtend SRS for a variety of daily balancing and reconciliation services. Xtend offers this service to credit…