Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced recently that two credit union partners have engaged its Xtension Call Center to provide phone support in the event of a disaster declaration, Appleton, WI-based Prospera CU ($148M in assets, 16K members), and Manhattan-based Progressive CU ($612M in assets, 6.5K members).
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, continues on a growth path based on a recent analysis of its core product and services offerings. The key product offerings include back-office accounting support, inbound and outbound contact center support, compliance monitoring, member marketing and electronic communication services.
Xtend Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently held an election for its Board of Directors during its annual stockholder’s meeting. The ballot consisted of three incumbents: Jeanna Eckhardt, CEO of Michigan Coastal CU (Muskegon, MI), Glenn Kretchmer, COO of ATL CU (Wyoming, MI), and Randy Trimm, CEO of Ohio Catholic FCU (Garfield…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, reported that participation during the first four months of its new collaborative marketing service has exceeded preliminary expectations. The new service, called CU*OverDrive, provides the turnkey execution of a full year of marketing campaigns for participating credit unions. The campaign calendar was developed during a series…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has deployed a new call center service in support of credit union lending operations. The new service, branded Loan Fulfillment Center, combines inbound and outbound member phone support. Execution of the daily tasks is being handled by agents from the Xtension Contact…
The Xtension Call Center, a business line of the Xtend CUSO in Grand Rapids, Michigan, recently reported providing conversion support by handling the overflow inbound member service calls for Springfield, IL-based Heartland Credit Union ($200M in assets; 24K members) while it upgraded to the CU*BASE core data processing system.
Xtend, Inc., Michigan-based Credit Union Service Organization held its 8th Annual Stockholder’s Meeting on June 22nd at its Grand Rapids facility. According to Xtend, it was attended by more than sixty (60) industry professionals including Board Chairman Brian Turmelle, CEO of AAC Credit Union (Grand Rapids, MI) who led the meeting. Topics included the introduction…
Two multi-owned CUSO partners – Xtend, Inc., based in Grand Rapids, Michigan and CU*Northwest, based in Liberty Lake, Washington – recently consolidated their bookkeeping services business units into one service delivery team. The consolidation allowed for the smooth transition of daily back-office support processes from CU*Northwest to Xtend for a group of Washington and Oregon…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently performed a study to determine the effectiveness of its Member Reach electronic communications service offering. The analysis reviewed data from more than one hundred thirty (130) credit unions in thirteen (13) states to determine whether a higher volume of electronic communications to members translated into…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently notified stockholders that its first half of the 2010 fiscal year finished as the most successful six month period in the CUSO’s seven-year history. Total sales for the period of October 1, 2009 through March 31, 2010 were more than 39% higher than the same…