Call Center Unveils Disaster Recovery Support Plan

Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced recently that two credit union partners have engaged its Xtension Call Center to provide phone support in the event of a disaster declaration, Appleton, WI-based Prospera CU ($148M in assets, 16K members), and Manhattan-based Progressive CU ($612M in assets, 6.5K members).

According to Xtend President Scott Collins, each of these credit unions understands the importance of investing in sound business resiliency solutions.  Says Collins, “Over the past several years, many of our credit union partners have been actively investing in business recovery, including Prospera and Progressive.  As we built scale in our Xtension Call Center, a disaster recovery support solution was imminent.  Since each of these credit unions utilizes the same core data processing solution – CU*BASE from our partners at CU*Answers, Inc. – our team of agents can truly be an extension of the credit union staff in the event of a sustained outage.  Progressive was comfortable with us because we provided four months of disaster recovery support for one of their fellow NY-based credit unions back in late 2008 and early 2009.  Prospera tapped us on the shoulder to help them round out their strategic investments in DR over the past several years.”

Collins believes that other credit unions, especially those within the network, will contract the CUSO call center for DR support over the next several years, especially as Web Chat functionality is rolled out later this summer.

Download Press Release