When the CU*Answers Management Services (CMS) leadership team was looking to drive attendance for two of its strategic risk management web conferences, it had to look no further than across the hall for a partner’s assistance. The Xtension Call Center – a business unit of Grand Rapids, Michigan-based cooperative CUSO Xtend, Inc. – was engaged…
When the call came in last fall to Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, they were presented with an interesting project – to assist with member support following the liquidation of Spokane, Washington-based The Union Credit Union (TUCU) and subsequent assimilation of its members into Alaska USA FCU (Anchorage, AK) and Numerica…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced recently that it had added three new credit union partners to its list of compliance monitoring clients during the past month. The CUSO began providing support services for Northwest Consumers FCU (Traverse City, MI; $12.5M; 2K members), WV United FCU (Charleston, WV; $23M; 4,400 members)…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, announced that the ninety-four (94) credit unions in its shared branching network have recently implemented new member authentication procedures in an effort to further protect privacy when their members perform transactions at partner branches.
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that electronic communication delivered to members through its Member Reach service reached an all-time high last year. During 2010, the CUSO reports that it generated a combined total of more than three million email and online banking messages to credit union members.
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Brillion, WI-based Best Advantage Credit Union ($65M in assets; 7K members) contracted the CUSO’s Xtension Contact Center to assist its staff following its recent…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by Indianapolis-based NorthPark Community Credit Union ($55M assets, 6,700 members) to provide call center services in conjunction with the credit union’s core data processing conversion project. NPCCU completed a conversion to CU*BASE, the flagship solution from CU*Answers, Inc., on October 30th. During the two…
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently voted to increase the price of stock for the first time since 2008. The new stock price of $19,500 for an ownership block of 200 shares was effective January 1st of this year.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently declared its first-ever stock dividend return to owners. The CUSO, which completed its 2010 fiscal year on September 30th, released its final audited financials to stockholders on December 7th along with the dividend of 3%.
In conjunction with an initiative to deliver 500 free outbound calls to members for credit unions in the cuasterisk.com network, two Grand Rapids, Michigan-based cooperative CUSOs – Xtend, Inc., and CU*Answers, Inc. – sponsored a script-writing contest for credit union staffs. Jenny Moroski from Royal Oak, MI-based Rome Credit Union was selected as the winner…