In conjunction with an initiative to deliver 500 free outbound calls to members for credit unions in the cuasterisk.com network, two Grand Rapids, Michigan-based cooperative CUSOs – Xtend, Inc., and CU*Answers, Inc. – sponsored a script-writing contest for credit union staffs. Jenny Moroski from Royal Oak, MI-based Rome Credit Union was selected as the winner…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that the demand for its a la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s SRS (Shared Resources and Staff) business unit, and are designed to provide temporary assistance with bookkeeping…
Xtend, Inc. and its fellow Grand Rapids, Michigan-based CUSO partner CU*Answers, have partnered together to offer credit union clients of the cuasterisk.com network participants 500 free calls each. This the second year in a row that Xtend and CU*Answers have invested CUSO resources to help drive product awareness and member service initiatives on behalf of…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned CUSO, recently announced the addition of two credit unions as partners of its Xtension Call Center business unit. The credit unions, both located in the Pacific Time zone, became the first west-coast institutions to engage the Xtend call center for inbound member support calls. Portland, Oregon-based United Advantage…
According to Scott Collins, President of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, when it launched its Member Reach business unit in 2006, he was confident that credit unions would embrace the electronic channel as a critical component to their overall member communications strategy. The growth of both clients and volume has helped…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO is celebrating the beginning of its ninth year in business.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned CUSO, has been contracted by Alaska USA Federal Credit Union (AUFCU) to help provide uninterrupted service following the liquidation of one of its credit union partners. On October 29th, the NCUA was appointed liquidating agent of Spokane, WA-based The Union Credit Union (TUCU) and immediately worked with AUFCU…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, delivered its year-to-date financial report to owners earlier this week. Through June 30th – three quarters of its fiscal year – the CUSO reported that it was ahead of budget in nearly every key measurement and fast approaching the $1M revenue mark for the first time…
To help its credit union owners and clients continue to address Reg. E changes, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, launched a second wave of member communications. This latest effort builds on the success of the original program, which provided a turnkey solution that included direct mail, electronic messages, inbound and outbound…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently participated in a strategic planning session along with its CUSO partners from the cuasterisk.com network. The meeting was held at Stonewater Country Club in Kentwood, Michigan. Also attending the two days of meetings were business leaders from four other CUSOs: CU*Answers, Inc., based in Grand…