Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO is now providing member service support for its first Alaska-based credit union – Ketchikan, Alaska-based Tongass Federal Credit Union (7,000 members; $67M in assets). Immediately following the credit union’s core data processing conversion to CU*BASE® in March, the CUSO’s Xtension Call Center team went to work…
During the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced significant growth across all of its shared resources brands. The CUSO reported that since the end of February 2013, its Xtension (contact center), SRS (back office support), Member Reach (e-communication), compliance monitoring and loan servicing businesses had all recorded double-digit…
In light of the recent NCUA notification that fines for late submissions of the quarterly Call Report were imminent, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, and its fellow CUSOs in the cuasterisk.com network embarked on an awareness campaign to help ensure its credit union customer-owners were making timely reports. The campaign consisted…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO that has sent hundreds of thousands of e-statement notifications to members via its Member Reach service over the past seven years, recently announced an enhancement that leverages hyper-text markup language (HTML) functionality to the member messages. The new functionality not only adds marketing flair to the…
For Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, the polar vortex that has gripped most of the US over the past two months has provided the latest reminder for several credit unions on how they can leverage shared resources partners to ensure their business continuity. The CUSO reported that during a recent four-week…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has completed a two-week engagement that provided Battle Creek, Michigan-based Post Community Credit Union with inbound member service assistance from its Xtension Contact Center. The credit union enlisted the CUSO to help field inbound member service calls while its internal teams focused on…
In late November, the SRS Bookkeeping team from Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it would provide free assistance with year-end tasks to any credit union utilizing CU*BASE®, the core data processing suite deployed by sister CUSOs CU*Answers, CU*Northwest and CU*SOUTH. Upon completion of the projects, Xtend announced that a…
CU*NorthWest and Xtend Inc. (headquartered in Grand Rapids, MI), both Cooperative CUSOs within the cuasterisk.com network, are working together to better serve their clients. As part of a recent facilities expansion, CU*NorthWest expanded capacity to not only increase internal operations, but to host Xtend resources at its Liberty Lake, Washington location. The first Xtend service…
Now that it has wrapped up assistance with the December 2013 Call Report, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has experienced an increased demand for 5300-related support services. The service, which is executed by members of the CUSO’s SRS (“Shared Resources and Staff”) business unit, provided assistance for twenty-four…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that the proprietary shared branching consortium Bearing its CUSO brand is in the process of adding three new credit union partners. Following the onboarding completion for H.P.C. Credit Union (Alpena. Michigan), Post Community Credit Union (Battle Creek, Michigan) and Kellogg Community Federal Credit Union (Battle…