The SettleMINT EFT team implemented Payveris Bill Pay for South Bay CU in January. Previously, South Bay CU members only had access to iPay Bill Pay. Now, South Bay CU offers Payveris Bill Pay to all new member enrollments and any member who was already enrolled can still access iPay. This is the first implementation…
Cooperative CUSO CU*Answers recently welcomed CU Outdoors Capital, a Gearfire company, to the CU*Answers community effective January 24, 2022. The strategic partnership started back in 2021 when CU Outdoors Capital was looking for a platform to service their loans, ultimately deciding to go with CU*Answers’ CU*BASE® SE (Servicer Edition). Servicer Edition provides a robust suite of products…
Asterisk Intelligence, a data analytics team at CU*Answers, has recently introduced multiple “Service Levels” to their popular operational Scorecards. Service levels allow credit union partners to select optional or related services when placing their order for any of Asterisk Intelligence’s Scorecards. “Asterisk Intelligence takes pride in empowering credit unions to act on insights,” said Thomas…
The CU*Answers Conversions team converted 658 members for Sarco Federal Credit Union to the data processor’s CU*BASE® platform in January. Sarco, located in Bethlehem, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to…
On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, and Yankton, South Dakota-based CUSO Site-Four, Inc. confirmed that they had completed a core server replacement recently. During the project, the CUSOs were able to execute a non-disruptive transition to Site-Four’s new IBM POWER9 production server and its accompanying DR/BR IBM POWER9 backup server that supports…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, announced that its conversions team completed a total of forty-four core data processing projects during the 2021 calendar year, making 2021 the busiest conversion year in the CUSO’s fifty-two-year history. Commenting on the record performance, Scott Collins, the Executive Vice President of National Sales and Marketplace…
On February 9th, CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, will launch an annual Business Development Series for participating staff members. This year’s series marks the fifth year of offering a course that emphasizes business and brand development exercises designed to foster both personal and professional growth. The course is a series of…
CU*Answers Network Services is pleased to announce that it was named a finalist in the 2022 ScalePad Top Digital Maturity Index, which per ScalePad is a “dynamic score recalculated daily and objectively benchmarks your clients’ IT environments against key productivity and risk factors. Clients with a high score have a great technology experience, leading to…
AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar year in 2021 adding 24 new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services said, “we built this service based upon a cooperative mantra and have learned that vendor management is about hard work.”…