Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently added a new support channel to its growing Xtension Call Center business unit when the first release of its “Live Chat” member communication service was deployed for several of its credit union partners earlier this quarter.
According to 100% credit union-owned CUSO, CU*Answers, its next software upgrade release is slated for Sunday, May 15, 2011 for online-processing clients. Self-processing credit union clients will receive the 11.1 release with their 11.2 packages which is scheduled for June 27 & 28.
With the 11.0 CU*BASE Release, CU*Answers has added new employee security tools for credit union auditors and management to track changes made to account security, menu security, or special security (recording changes made for and by an employee). A new employee maintenance file tracks related changes and a printed report enables users to view the…
With the 11.0 CU*BASE Release, CU*Answers has added the functionality to its core processing system, CU*BASE, for credit unions to offer principal distribution certificates to its members.
With the 11.0 CU*BASE Release, credit union members can now see helpful links in their e-Notices displayed in online banking, allowing for an even more robust self-service experience for members.
With the 11.0 CU*BASE Release, CU*Answers says it has made changes to its Relationship Pricing program which is integrated with the CU*BASE core processing system and online banking platform, It’s Me 247.
CU*Answers, the 100% credit union-owned CUSO headquartered in West Michigan, has recently announced that credit unions are now able to offer ATM surcharge fee rebates directly from CU*BASE, rather than requiring a third party vendor to process ATM surcharge fee rebates.
With the 11.0 CU*BASE Release, the Opt In/Opt Out Status flag control has been moved to Online Banking VMS Configuration from its previously location in the OPER area, which required online CU*BASE-processing credit unions to employ assistance from CU*Answers staff to change this setting.
Tellers working on the CU*BASE platform will appreciate a new tool added to their arsenal with the recent 11.0 CU*BASE Release. According to CU*Answers, a new Deposit Calculator button is available to select when the teller needs to deposit to reach the desired cash back amount.
CU*Answers has recently revealed changes to its e-Alerts system, made available to CU*BASE processing credit unions with the recent 11.0 Release upgrade. The most notable update of this project is the new ‘real-time’ notification method, meaning that CU*BASE will now queue e-Alerts and send them every 30 minutes to notify members of changes to their…