CU*Answers Network Services (CNS) announced they would maintain Dell Premier Partner status through 2016. Dell Premier is the highest partnership level attainable through the partner reseller program. “As a CUSO, we’re always trying to drive cost reduction through to our clients and owners,” explains Matt Sawtell, AVP of Managed Technology Services. “This partnership level allows…
The 100% credit union-owned CUSO, CU*Answers, worked as a true co-op this holiday season participating in the season of giving by hosting a drop-off donation site for Toys for Tots. CU*Answers also hosted a drop-off donation site for the collection of new or gently used coats, blankets, and gloves for the homeless. This venture was…
CU*Answers, the West Michigan-based core data processing cooperative, announced that it recently completed converting Monroe County Community Credit Union (Monroe, MI) to its CU*BASE processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a combination of deep core functionality embedded with an array of member self-service capabilities. Several of…
The West-Michigan based cooperative CUSO, CU*Answers, is happy to announce that it has launched a new feature for credit card loans that offers the ability to have different card numbers assigned to the same loan. Previously, credit cards on CU*BASE® only allowed for one card number (PAN) to be shared for all joint owners and…
With its PolicySwap and ExamShare websites, CU*Answers is helping to ease the compliance burden for its credit union clients. In order to assist credit unions with managing the numerous policies and regulations to which they are subject, CU*Answers created PolicySwap, a repository of close to two hundred policies and procedures from credit unions around the…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In May, FraudNet…
CU*Answers, the 100% credit union-owned cooperative CUSO, headquartered in Grand Rapids, Michigan, will be an exhibitor at the upcoming Michigan Credit Union League Annual Conference and Expo June 4th through the 6th in Traverse City. CU*Answers invites all Michigan area credit unions attending to visit them at their booth to learn more about the organization.…
West Michigan-based data processor, CU*Answers, announced it has successfully completed the latest software upgrade to all online and in-house clients. The 15.0 CU*BASE® software upgrade was one of three major software upgrades that core processing clients will receive in 2015 at no additional cost. Some of the highlighted features of the upgrade were: displaying members…
Earnings Edge, a division of the 100% credit union-owned CUSO, CU*Answers, recently worked with East Traverse Catholic Federal Credit Union on an e-statement cross sales strategy for front line staff. Keegan Daniel, CU*Answers VP of Professional Services, strategized with ETCFCU CEO Greg Gurka and his management team to configure their CU*BASE® product to prompt tellers…
CU*Answers, the 100% credit union-owned, data processing CUSO announced it recently completed its monthly Tricks of the Trade webinar for May with solid attendance. This month’s webinar focused on the tools that credit unions can use to work with new charge-off and write-off tools as well as new core report automation routines. All of the…