CU*Answers, the 100% credit union-owned, data processing CUSO, recently hosted a grand opening event for the new navigation of the CU*BASE core software. The event was held at their Grand Rapids headquarters and was focused on raising awareness about the software upgrade among internal staff, as well as offering an educational session to inform staff
Phase 1 of CU*Answers’ Records and Information (RIM) strategy plan has been completed. The CU*Answers Board of Directors approved new departmental Record Retention Schedules (RRS) at their regular board meeting on October 27, 2016. Phase 1 implemented a seven-step process for identifying core 5% (vital) records by team. Phase 1 resulted in each team having
On December 8th, CU*Answers, the 100% credit union-owned cooperative CUSO, released the It’s Me 247 Online Banking 16.11 update. This release has several exciting new features for mobile web banking users. These features include the ability to schedule transfers, use the CU*BASE® Account-to-Account feature, sign up for eAlerts and eNotices, skip payments on loans, view
CU*Answers, the 100% credit union-owned cooperative CUSO, announced it will be deploying the latest software upgrade to its flagship core processing system, CU*BASE, to self-processing credit unions on December 12th & 13th. The 16.12 software upgrade was made available to online credit unions and Site-Four on the 4th. This winter upgrade is the 5th this
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winner of its 2016 Debit Card contest. CU*Answers contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all
Kasey Woodhead has joined the CU*Answers Delivery Services team as a conversion coordinator. Prior to joining the team, Woodhead worked with sister CUSO Xtend as a business service representative, and most recently with the CU*Answers SettleMINT team orchestrating over 100 conversions to It’s Me 247 Bill Pay by Payveris. “Kasey brings with her not only
CU*Answers, a 100% credit union-owned core data processor, recently welcomed Generations Credit Union (Rockford, IL) to its network of CU clients. The $18 million credit union joins over 250 credit unions currently on the CU*BASE® platform, including 6 others located in Illinois. Generations CU converted from the CBS CAMS II platform.
In the month of November, Site-Four, a CUSO data center located in Yankton, South Dakota, successfully completed an extended run-test over a 48-hour timeframe running 100% on its backup generator. The test was designed to simulate full normal utility power loss from Northwestern Energy. During that timeframe, the CUSO experienced a variety of adverse weather
CU*Answers and Payveris recently launched Paywatch, a new optional service for credit unions on the CU*BASE® core platform using It’s Me 247 Bill Pay by Payveris. With fraudulent activity a constant concern for credit unions, the new service adds a layer of protection for both the credit union and members using bill payment services. There
CU*Answers recently announced that it will now support alternate address exchange with card processors. This new functionality will take the alternate address of members in the CU*BASE® core processing platform and send it to the EFT vendor as the primary address for the member. Once the alternate address expires in CU*BASE, the system will automatically