The path of destruction left behind from Texas to the US Virgin Islands created by a repeated cycle of hurricanes this season has many credit unions rethinking their current disaster recovery and business continuity strategies. For most financial institutions who rely heavily on services from industry partners and third-party vendors, the strength of your network…
The Call Report tool used by many CU*Answers client credit unions has been updated with the NCUA changes for the September 2017 reporting cycle. The changes are due to the NCUA’s amended rules for defining member business loans versus commercial loans, which impacts reporting for both real estate and commercial loans. For details on the…
CU*Answers recently celebrated the retirement of CIO Jody Karnes, effective September 30th, 2017. Jody, whose retirement was initially announced earlier in 2017, spent the last six months preparing teams for her transition. “In technology circles you all ways respect that some person has to be the person-of-last resort, the person who steps up and solves…
eDOC Innovations returned to HOPE (Helping Overcome Poverty’s Effects) for the second time this year to process locally donated produce and help improve the lives of low income people in their community. eDOC staff peeled and chopped 50 pounds of apples and 120 pounds of squash that will be frozen and distributed during the winter…
Tongass Federal Credit Union, a Ketchikan, Alaska-based credit union, is bringing two-way text member support to their members to assist with loan related questions. The credit union is partnering with cooperative CUSO Xtend, utilizing their partner software Zipwhip. “Members and non-members alike are finding the text communication channel to be more convenient, while credit unions…
CU*Answers Imaging Solutions has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, native to CU*Answers’ online banking and mobile banking products creating “virtual closing rooms” to facilitate internet lending. This partnership will provide capability to credit unions to provide internet lending to members through a familiar platform, online and mobile banking.…
CU*Answers has chosen Fortress Plus as its partner in providing the future of financial crime risk management systems to credit unions. The new relationship enables CU*Answers to sell Rampart, the Fortress Plus system, and paves the way for deep integration to support embedded decisioning for fraud prevention. The new agreement comes on the heels of…
A significant milestone has been accomplished for the dashboards feature of CU*Answers’ product, Analytics Booth, a web-based analytics platform for credit unions. Data collection for the dashboards feature began in 2016, and as of September 2017 the tool now includes a full calendar year of historical data for review and analysis across the majority of…
CU*Answers, the West Michigan-based cooperative CUSO, once again returned as an exhibitor to the Indiana Credit Union League Convention and Expo held September 20-22 at the JW Marriot, downtown Indianapolis. CU*Answers engaged in many great conversations with credit union staff and board members who were interested in hearing about the CUSO model, and how CU*Answers…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, will be hosting a special training event to introduce the new Asterisk Intelligence team. CU*Answers has recruited a team of analysts to achieve credit union’s data mining goals. During the event, current CU*Answers store services will be presented, and recent and future projects…