West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that Cindy Stevens has joined the Client Services and Education team as an account executive. Laura Welch-Vilker, VP of Client Services and Education said: “Cindy has an extensive background with CU*Answers, having started on the CSR team in 1998, transitioned to the Conversions team in 2002,…
CU*Answers, in its ongoing mission to provide excellence in client education, schedules hundreds of training sessions throughout the year, highlighted by the Education Express program. “Studies have proven that the incentive to learn is at peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker, VP of Clients Services and Education. In…
CU*Answers’ Internet Retailer Support Center (IRSC) and the web & mobile developer teams have launched the Daon biometric authentication pilot to 15 credit unions and over 300 users. The new proof of concept allows members to log in to CU*Answers’ It’s Me 247 mobile app using Daon biometric authentication, including face recognition, voice recognition, fingerprint,…
Alpine Credit Union, based in Orem, UT, has adopted eDOC Innovations’ mobile enterprise digital transaction management solution, eDOCSignature mDTM®, for the convenience of their 21,000 credit union members and as an integrated part of their CMC Flex core processing platform. Kyle Parker, Alpine IT Manager, commented: “This integration has been a great solution for our…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, announced that it is reducing or eliminating some of its core data processing fees for credit unions with fewer than 2,000 members in an effort to help those credit unions reduce their overall expenses. These pricing changes will become effective with the release of the CUSO’s…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently assisted Farmington, Utah-based Horizon Federal Credit Union with the deployment of its new disaster recovery high availability data replication process. As part of its strategic investment in business continuity, the credit union replaced its installed IBM backup server with IBM’s latest POWER8 server. The server…
There is still time to register for the new 2018 Developer’s Help Desk Boot Camp, hosted by CU*Answers, a 100% credit union-owned data processing CUSO. “The DHD Boot Camp is a hands-on Do It Yourself experience,” said Scott Page, DHD business manager. “Unique when compared to other executive boot camps, the DHD boot camp is…
Building Trades Federal Credit Union, located in Maple Grove, Minnesota, has become the newest owner of West Michigan-based cooperative CUSO, CU*Answers. The $140 million credit union represents approximately 17,000 members, and becomes the 127th current CU*Answers credit union owner. Scott Collins, CU*Answers EVP of Sales said: “Congratulations to Building Trades Federal Credit Union, the second…
CU*Answers, the 100% credit union-owned cooperative CUSO, is adding the capability for credit unions to pay their vendors via ACH in the accounts payable functionality of CU*BASE®. In the past, CU*BASE has handled all accounts payable payments via a printed check. Now, if a credit union has a relationship with Magic-Wrighter, they can configure certain…
West Michigan-based cooperative CUSO CU*Answers is enhancing the configurable holds functionality for direct mail of RDC. If a credit union uses the batch-post capabilities of Mail/Direct Post to post batches of RDC deposits to member accounts, these enhancements will allow them to further refine how holds will be placed on those deposits. Instead of a…