Asterisk Intelligence, a data analytics team at CU*Answers, now has ten sessions of their 2020 web series “Proving Data Strategies” published online and available for on-demand viewing. The end of the series’ 2020 schedule is approaching, but each web event will continue to remain accessible for free on the OnDemand website. Proving Data Strategies is…
During the week of September 21, 2020, the management staff from Monroe Community Credit Union worked with the Earnings Edge and Lender*VP teams to review CU*BASE configurations, workflow processes, and best practices. This style of tune-up is a two-day on-site engagement where the teams dive into the software to help increase the amount of efficiencies…
Toledo Police Federal Credit Union (TPFCU), based in Toledo, OH, has expanded its electronic document imaging process. TPFCU was initially using eDOC’s statements and reports products as part of an on-site solution. The credit union has since moved to eDOC’s Software-as-a-Service (SaaS) environment and recently began utilizing electronic forms, receipts, and eSign. Ryan Hieber, CEO…
Recently, Department of Labor Federal Credit Union tapped into the expertise of the Earnings Edge team at cooperative CUSO CU*Answers to configure, train, and implement the CU*BASE Cross Sales toolkit. The credit union had the goal of not only creating new configurations to allow their employees to actively track sales efforts, follow-ups, referrals, and leads,…
The convenience of eSign for both credit unions and their members helps explain why such solutions are becoming more prevalent. For credit unions, the cost savings that result from using fewer supplies and improved workflow efficiencies are evident. For members, the ability to sign documents from anywhere is crucial and only becoming more valuable in…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently updated the ‘Video of the Week’ email series, as part of an ongoing effort to refresh existing Client News emails. Delivered to CU*Answers clients at the beginning of each week, the ‘Video of the Week’ emails spotlight different Show Me the Steps resource videos relating to…
OpsEngine, the CU*Answers data center, in cooperation with numerous teams at CU*Answers and partner companies, has completed a business continuity test. The test, the second performed this year, ran from September 13th through September 20th. The event included a high availability rollover of the CU*BASE GOLD core data processing platform as well as a continuity…
Sioux Empire FCU reached out to the Earnings Edge team at CU*Answers to discuss options for rewarding their members who are credit card holders. The toolkit that was most interesting to the team at Sioux Empire FCU was the CU*BASE credit card cash back toolkit that automatically posts a deposit to members at EOM based…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently delivered a series of emails promoting the University courses scheduled for the month of October. Traditionally, CU*Answers will deliver one communication that encompasses most University courses being offered in the coming month. In the event that a particular department at CU*Answers will be hosting several courses…
On August 17, the Notre Dame Federal Credit Union team participated in the Strategic Release Management consulting service that is provided and facilitated by experts from the CU*Answers Management Services team. This consulting engagement was led by experts from the Earnings Edge team, the BizLink team, and the Lender*VP team. During the session, the CU*Answers…