eDOC Innovations, a leading Credit Union Service Organization (CUSO) based in Middlebury, VT, is pleased to announce the distribution of 18% of its 2021 earnings to its owners. These distributions come right as eDOC is starting to celebrate its 30th year of service to the credit union community in 2022. While some of eDOC’s credit…
As a cooperative organization based in Middlebury, Vermont, eDOC Innovations strives to give back to the local community. This is especially true during the holiday season when eDOC helps local charities with food and other donations to impact the community positively. This year, eDOC employees donated food and other necessary personal items for anyone in…
Xtend, a shared resource CUSO, continued its trend of adding new owners as it announced eleven credit unions had purchased stock since October. This puts the CUSO at 103 owners, and 24 new owners in the past year. The new owners include: ANECA FCU (Shreveport, LA), Chief Financial Credit Union (Rochester Hills, MI), Circle FCU…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it would be participating in an upcoming podcast with CUaxis, the subsidiary business unit of Vizo Financial that is a Certified Distributor of the CU*BASE core data processing suite created by CU*Answers. The podcast will feature a “Q&A” session with Rodney May, the Chief…
The fourth and final CU*Answers quarterly contest for 2021 has come to a close. The bill pay contest ran from October to November with a winner drawn in December. Seventy-one participating credit unions had members entered to win. The winner was drawn at random and Rick from Advantage Credit Union in Newton, IA is the…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published in its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide…
As CUSO and core data processor for a growing network of credit unions, keeping operations available and on-time is crucial, no matter the circumstances. Earlier this fall, CU*Answers launched a five-week construction project to upgrade and expand the 24/7 OpsEngine Command Center that performs daily processing and oversees activities at the production data center. For…
On December 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Battle Creek, MI as part of the training and testing phase for strengthening their incident response program. Participants began with an overview of the stages involved in a typical response, from detection to recovery. From there the exercise shifted to a…
CU*Answers recently announced that it launched a new online credit card processing interface for FIS Payments One. This new interface offers yet another platform that will allow credit unions the ability to have their credit cards inhouse. An inhouse program can provide benefits to members like allowing them real time access to their available funds…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it has started a multi-day consultative workshop with Executives from the IBM Lab in Rochester, Minnesota. Over a three-day period, various team members from CU*Answers will be joined by experts from IBM as part of the CUSO’s strategic planning process. With the IBM Executive…