The Electronic Document Strategies team from CU*Answers, the 100% credit union-owned cooperative CUSO, announced it had released a new feature to their CU*BASE® core processing system on December 9, 2013. Now, when a teller accesses a member account the member’s photo ID automatically pops in the teller screen. This feature decreases the likelihood of a
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added eight credit unions and one CUSO to its growing Xtension Call Center business unit client base. The CUSO reported that the new clients have implemented a combination of inbound and outbound offerings, including inbound member service and lending support
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two new credit unions had come on board as equal owners. The new owners are: Battle Creek, Michigan-based United Educational Credit Union (13,700 members; $114.9M in assets), and Indianapolis, Indiana-based NorthPark Community CU (7,100 members; $60.1M in assets). “We are excited to welcome our
Xtend, Inc., the eleven year-old Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced today that 2013 fiscal year revenues for the period ending September 30th, 2013 surpassed two million dollars for the first time. The CUSO, which specializes in providing back office, compliance monitoring and contact center services to credit unions and CUSOs across the country,
AuditLink, a division of Michigan-based CUSO CU*Answers, has recently released their sixth edition of the Network Compliance Teacher. This magazine is a collaborative publication with articles that are co-authored by compliance professionals from all over the country. The articles span over a wide range of credit union operations. “This edition is a selection of articles
The Electronic Document Strategies team from CU*Answers Management Services recently collaborated with other industry experts at the Electronic Signature and Records Association (ERSA) conference in New York City. The two day event was held on November 14th and 15th in Times Square. Key note speakers included federal judges addressing the admissibility of eSignatures into evidence
CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced it has launched a new version of the GOLD Update Appliance (GUAPPLE) used to automatically update CU*Answers’ flagship software program, CU*BASE® GOLD. The new version features a web based delivery method and can automatically upgrade companion third party software. A revamped deployment process is
CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced the availability of its 2013 SSAE 16 SOC1 Type 2 report. This report is an independent third party review of controls used in the delivery of managed network services provided by CU*Answers Network Services. “This report forms the cornerstone of a credit union’s third
The West-Michigan based cooperative CUSO, CU*Answers, offers a free fraud detection service through one of thier bill pay vendors. FraudNet is fraud prevention software that detects potential fraudulent activity over the bill pay scheduled transactions. The great advantage of this system is that FraudNet is detecting suspicious activity prior to it happening and stopping the
CU*Answers Web Services is excited to announce the launch of a new website for West Michigan Credit Union. The new site is based on our WordPress with SiteControl platform and utilizes many of our latest greatest features such as site search, SSL, Online Banking Secure Login, easy access to rates and a responsive design for mobile