CU*Answers Client Service Team Trains for Company-Wide Opportunities

The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that one of their Client Service Account Executives has taken a position on the CU*Answers Conversion Team.  The Client Service Team is a great place for an individual to begin their career at CU*Answers.  The team is the front line of support for clients as […]

CU*Answers Announces Client Support in Two Michigan Locations

The West-Michigan based cooperative CUSO, CU*Answers, is now using their state of the art high availability data center in Muskegon, Michigan as a second location for Client Service staff.  “With all the technology we have, remote team members can function in the same capacity as they can out of our Grand Rapids location”, states Laura […]

“It’s Me 247” How-To Video Series Helps Credit Union Members

As part of the update to its It’s Me 247 Online Banking platform in January, CU*Answers, the West Michigan-based data processor, has released a series of how-to videos providing credit unions and their members with easy to follow tutorials. Earlier this year, the CUSO released a new look and feel to its popular online banking […]

Credit Unions Line Up to Beta Test Newest CU*BASE® Release

CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it had begun a new Beta tester program offering financial rewards to credit unions interested in testing releases of the CU*BASE® core processing platform. For its upcoming 13.0 release, CU*Answers was pleased to announce that ten credit unions had volunteered to undertake the task; of […]

CU*Answers to Focus on Foundation Projects for its Future

CU*Answers, the West Michigan-based core data processor, recently announced that it has officially launched its FEP/ING project meant to set the foundation for future development of its core platform CU*BASE®. Short for “File Expansion Project / Improved New GOLD,” the project will set the stage by updating elements of the core software to expand, reorganize, […]

Call Center Adds Two Florida Credit Unions

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been selected by two Florida-based credit unions to provide inbound member support services.  Pensacola Government Federal Credit Union ( began directing overflow member support calls to the CUSO’s Xtension Call Center in mid-February, and San Antonio Citizens Federal Credit Union ( will be following suit […]

CUSO Announces a Series of Partner Web Conferences

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced to its customer-owners that it would be hosting a series of web conferences designed to introduce several new partner offerings to credit unions in the network (  The three partners participating are CU Realty (, CU Student Choice ( and TRUST for Credit […]

CUSOs Help Partner Launch Redundancy Project

CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, and Site Four, LLC, a Yankton, South Dakota-based CUSO, announced recently that they have partnered together to deploy a new core processing redundancy solution for one of their owning credit unions – Falmouth, Maine-based Cumberland County Federal Credit Union (CCFCU).  Upon completion, CCFCU will have a mirrored […]

CU*Answers Clients Receive Cooperative Principles Marketing Kit

CU*Answers, the 100% credit union-owned cooperative CUSO, announced today that it was delivering 230 Grand Opening Kits to their client credit unions. Each kit includes marketing materials that illustrate the 7 Cooperative Principles that are the foundation and the differentiator of all credit unions. This is the third Grand Opening Kit (GOK) that clients have […]