CU*Answers, the West Michigan-based cooperative CUSO, is offering its staff an opportunity to take a CPR, AED, and Basic First Aid training course. The training sessions will be held at the CUSO’s corporate headquarters in Grand Rapids, led by certified instructors from the Cascade Township Fire Department. “This is an incredible benefit provided to us,”…
Xtend works alongside credit union and CUSO clients and owners to develop products and services that benefit the greater community of client owners. In March 2022, Xtend rolled out its new credit card journey product. This new offering will help communicate and educate members about their new credit cards based on their current relationship with…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend their Teller Training Day. This class is a 4-hour web conference training course covering topics including teller processing, how to perform teller reversals, and teller balancing research. Lani Lowing, Education Team Lead stated, “We had 49 participants join this course. What an excellent opportunity for…
Workforce training is an indispensable way to keep each credit union competitive. Not only do these programs offer opportunities for staff to improve their skills, but also for employers to enhance employee productivity and improve company culture. Lani Lowing Client Services and Education Team Lead said, “Here at CU*Answers we take great pride in being…
Congratulations to Columbia Credit Union on their new website. The site features large rotating banners for current promotions, featured rates, featured links, a news section, testimonials and featured partners on the home page. The design is a custom design and displays well on any size device. It loads fast and includes features to make it…
The CU*Answers Conversions team converted over 1,400 members for Federal Employees of Chippewa County Credit Union to the data processor’s CU*BASE® platform in February. FECCCU, located in Sault Ste Marie, MI converted from the Finastra platform. The $15M credit union represents the 74th Michigan credit union to join the CU*Answers family.
CU*Answers has recently launched a project to enhance its integration between the CUSO’s CU*BASE® core data processing platform and image archive solutions. The CUSO published news about the project via a recipe on their website’s “Kitchen” page, where updates are posted on key projects being pushed through the development queue. The project will add a…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2022 e‑statement contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions…
During the week of March 7, 2022, recovery teams at CU*Answers will engage in an annual test to restore and operate check processing services from CheckLogic systems at the secondary data center as part of a robust business continuity program. To test the resilience of the service, members of the item processing team run through…
Xtend, a shared services CUSO, recently welcome Jefferson Credit Union, located in Alabama, and Limestone Credit Union, located in Michigan’s Upper Peninsula, as its news owners. Both credit unions have been clients of Xtend for several years, and long term supporters of the Xtend shared resource model. “We are honored to add Jefferson Credit Union…